American Airlines is reducing flight attendant-customer interaction and maximising space between customers on aircraft as it responds further to coronavirus (COVID-19).
To further provide for social distancing and minimal contact between flight attendants and customers, American will offer limited food and beverage options from 27 March through 30 April. The reduced service will be based on flight length and destination. Full service will resume once the COVID-19 situation has stabilised. American is exploring and expects to make bottled water and snacks available at the gate in the near future.
For all flights shorter than 2,200 miles (typically less than 4 1/2 hours), alcohol will not be available in Main Cabin, but will be available on request in first class. Beverages will be available on request and limited to water, canned beverages or juice. No snacks or food for purchase will be served and meals will not be offered in first class.
For all flights longer than 2,200 miles (typically more than 4 1/2 hours), including transcontinental and flights to Hawaii alcohol will not be served in Main Cabin and Main Cabin Extra except on long-haul international flights. Alcohol will be available in first class and other Main Cabin beverages will be served as usual.
No snacks or food for purchase will be served. Main Cabin meals will be served on long-haul international flights. First and business class meals will be served on one tray versus in courses.
American will also suspend pre-departure beverage service on all flights.
“Our flight attendants spend the most time with our customers and play a critical role in ensuring the safety and well-being of our customers,” said Jill Surdek, Senior Vice President of Flight Service. “As a result of working with our flight attendant team and the Association of Professional Flight Attendants, we are taking these necessary steps today and will continue to update our policies in response to guidance from the CDC.”
