In the run-up to Christmas British Airways has surprised passengers with upgrades to Club World (business class) and exclusive lounge access at London Heathrow Terminal 5.
Across the London airports served by British Airways, passengers also received gifts including complimentary coffee vouchers, special chocolates and KidZania tickets for young flyers.
On board, passengers travelling on the airline’s short-haul flights can purchase festive snacks through the Speedbird Café. A small number of passengers travelling on every short-haul flight will be surprised with a special gift from the Café. Customers travelling to long-haul destinations on Christmas Eve and Christmas Day will be served a traditional roast dinner at 35,000ft, with all the trimmings.
Tom Stevens, British Airways’ Director of Customer Experience said: “After what has been an incredibly difficult two years for everyone, we know how much our customers have been looking forward to being reunited with loved ones over such an important time. We wanted to treat our customers and go that extra mile to make their journey, wherever it may be, extra special.”
