Moderator: Satu Dahl, Inflight Editor and Aerospace Media Awards Finalist, is once again looking forward to moderating an insightful panel discussion at the CabinSpace Live theatre at the Aircraft Interiors Expo. Over a career spanning almost 20 years, Satu has edited several aviation magazines, held management roles with the European Regions Airline Association and Travel Radar and is a highly regarded aviation journalist who has tremendous passion for the industry.
Panellist: Melanie Berry has been the Director of Customer Experience at Iberia since May 2017. She has 25 years of expertise in transforming customer satisfaction, operational performance, sustainability and employee engagement for global airlines. During her time at Iberia, the customer experience has been improved with a completely revamped journey, through digitalisation in all areas, the introduction of free messaging, a new catering provider, improved amenities and delivery of the next generation of aircraft.
Panellist: Markus Höllerer is the head of strategy and products at Recaro Aircraft Seating, where he is responsible for corporate strategy from a global perspective, product management, market intelligence and business development activities. Höllerer earned an aeronautical engineering degree and an MBA, and has more than 20 years of experience in cabin interiors. Before becoming head of strategy and products, he worked as the program manager for platform development of the CL3710 economy class seat.
Panellist: Alejandro Nuñez Vicente is a 23-year-old industrial designer from Madrid and is founder and CEO of Chaise Longue. His young start-up company is developing and designing the Chaise Longue aircraft module, a double level seat that will change the way people travel on long-haul flights. Alejandro’s design optimises the space inside the cabin, creating more comfort and a better flight experience for passengers, whilst reducing costs and increasing sustainability for airlines. This year at AIX he will be unveiling his new proof of concept prototypes, as well as several new surprises to disrupt air travel as we know it now.
Panellist: Chris Brady. Chris’ 30-year career in aviation, began with British Airways, but took off when in 1990 he joined Virgin Atlantic, ultimately as General Manager Product Development, responsible for innovation across the entire passenger experience – from livery to uniforms, business class lounges to seats. His introduction to aircraft seat manufacturing came in 1997, when in a JV with Reynard Motorsport, Virgin created its own seat manufacturer to develop the airline’s first lie-flat beds; Chris was Managing Director or Reynard Aviation at its inception, before recruiting a management team to run it.
In 2000 he co-founded FlightStore and as CEO secured venture capital backing for the start-up software business that provided online shopping via seatback TV. After floating the business on AIM in 2003, he founded Acro Aircraft Seating with two former colleagues from Reynard Aviation. Initially developing electrical actuators for business class seats the, in step with the low-cost carrier revolution taking place, Acro developed an economy seat for low-cost carriers.
Panellist: Andy Jones. Andy has been Technical Director at Acro since 2021. With 30 years in product development across multiple industries, Andy brings a diverse experience to the challenges of aircraft seating design. After an initial spell with Threesixty Aerospace overseeing the design and development of Virgin’s Upper Class Suite for the A330 and 787, Andy later joined Acro Aircraft Seating as Head of New Product Development, leading the introduction of the Series 6 family of economy class seats as well as the company’s Domestic Business Class product. As the company continues to grow and diversify, Andy has overseen the successful introduction of the latest generation Series 9 economy class seat, achieving an unrivalled combination of class-leading low pax-weight and living space.