Delta has established a Global Cleanliness division – a new department within the Customer Experience organisation and headed up by Mike Medeiros.
The Global Cleanliness organisation will further develop and execute Delta’s cleanliness standards, methods and quality management to ensure a consistently safe and sanitised experience across the operator’s facilities and aircraft for employees and customers, alike.
“Mike has been a steadfast leader in our transformation and cleanliness focus to date, effectively working across teams to coordinate our massive efforts at scale,” said Bill Lentsch, Chief Customer Experience Officer. “This team will bring the same focus and rigor to cleanliness that we’re known for in transforming customer expectations for on-time, completion and baggage performance – so that customers can feel confident when choosing to fly with us.”
“Nothing is more important than the health and safety of our colleagues and our customers,” Medeiros added. “I’m looking forward to innovating our processes and elevating our standards so that every customer, every flight feels confident in their choice to fly with Delta.”