Etihad Airways cabin crew are to test SITA’s facial biometrics at the airline’s Crew Briefing Centre at Abu Dhabi International Airport.
The trial will use facial recognition technology to identify and authenticate crew members, allowing them to complete check-in procedures and mandatory pre-flight safety and security questions digitally via their own mobile devices. The new initiative will replace the current kiosk-based check-in process which requires crew to use their staff identity cards as a form of authentication.
The trial will continue until February 2021 and will provide the airline with invaluable data to explore future exploration of biometric technology for use in guest operations, such as check-in and boarding
Captain Sulaiman Yaqoobi, Vice President Flight Operations, Etihad Aviation Group said: “By integrating contactless technology, biometric services will increase efficiency while simultaneously cementing our commitment to reducing the spread of COVID-19 by limiting physical touch points and maximising social distancing measures.”