Northwell Direct is to provide JetBlue with a comprehensive set of long-term COVID-19 services and programs to support its crewmembers (employees) across JetBlue’s operation.
The customised set of solutions will support JetBlue as it considers testing approaches for its teams in New York City, clinical concierge services for crewmembers, and consulting and advisory services for JetBlue’s leadership.
The suite of services and the ongoing evolution of the program will be collaboratively designed by clinical experts at Northwell Health and JetBlue’s leadership, and are based on science and the latest medical knowledge around COVID-19 and the specific needs of the company’s crewmembers. Tests conducted as part of any JetBlue programs will be processed by Northwell Health Labs.
In addition, the program allows JetBlue to offer tri-state crewmembers 24/7 access to expert guidance and assistance with questions or concerns about the virus. These clinical concierge services provided by Northwell Health Solutions, Northwell’s care management arm, if appropriate, will also be able to provide fast and seamless navigation to care. These crewmembers will also have access to Northwell Health’s COVID Ambulatory Resource Support (CARES) program, which offers hospital-level care in the safety and comfort of home.
The arrangement also provides JetBlue leadership with consulting and advisory services from Northwell Health clinical leaders to ensure corporate strategies are evidence-based and to take advantage of the latest advances in the fight against the new coronavirus. The multi-layered set of protective strategies complement JetBlue’s extensive Safety from the Ground Up program, which, along with maintaining healthy crewmembers, focuses on travel flexibility, clean air and surfaces, and more space with fewer touchpoints.
“Keeping our crewmembers healthy is an important pillar of our Safety from the Ground Up program,” said Joanna Geraghty, President and Chief Operating Officer, JetBlue. “Our crewmembers are doing an exceptional job in these challenging times and are executing our Safety from the Ground Up program every day to make sure the JetBlue experience is as safe as it can be.”
