Viasat, KLM Royal Dutch Airlines’ in-flight connectivity provider for more than six years, will begin delivering a fast, full, and free in-flight connectivity experience to the airline’s narrowbody and regional fleets (including KLM Cityhopper), with the complimentary Wi-Fi service being available to members of KLM’s Flying Blue loyalty programme.
A rapid rollout of fast, full, and free Wi-Fi is being planned across 68 aircraft in total and Viasat says the new service is enabled by the company’s unique digital product suite, designed to unlock innovative services tailored to KLM’s passenger experience goals. The airline opted for Viasat Amara, Viasat’s next-generation in-flight connectivity solution.
“Full, fast, and free in-flight Wi-Fi is the future, and we are incredibly proud to expand our relationship with KLM to deliver a superior in-flight connectivity experience to passengers across Europe,” said Don Buchman, President, Viasat Aviation.
“KLM has been a valued partner for many years, and we are excited to continue to drive value and enhance passenger satisfaction by providing the airline with technology solutions that offer unparalleled flexibility. Each unique airline requires a curated onboard experience for its passengers, and we can ensure a personalized service that aligns with KLM’s goals. KLM is poised to quickly establish a new standard for in-flight connectivity in Europe, and we are thrilled to stand alongside them and make this possible.”
Stephanie Putzeist, responsible for customer experience within KLM said: “We listen carefully to what our passengers value and free internet has been on their wish list for some time. Through this step, we are making travel within Europe more personal and comfortable: everyone can plan their flight in their own way and stay connected. We are delighted to realize this now for our passengers in partnership with Viasat.”
Viasat says its advanced connectivity solutions enable KLM to drive passenger satisfaction now and into the future, leveraging hardware equipped to deliver the current gold standard in connectivity while remaining compatible with ongoing network enhancements.
