Passenger interacting with a touchscreen seatback IFE screen

Moment, the French-based entertainment, e-commerce and connectivity services provider formerly known as Interactive Display, registered a five-fold increase in the use of its solutions, reaching a 120 million passenger user-base during 2020.

To manage the pandemic, Moment implemented a business solidarity plan, taking the decision not to charge its clients for projects that were put on hold due to the pandemic. “A struggle for our clients means a struggle for us, so we supported them through this difficult time by sharing their difficulties,” said Tanguy Morel, CEO of Moment.

The company secured three new unnamed commercial aviation clients across three continents: Asia, Africa, and Europe.

To sustain its growth and bring a new dimension to passenger experience, Moment will launch an ambitious research program in 2021 with key developments including cloud-computing, analytics, and AI experimentation. This program will lead to the development of four new patents.

“For many companies, 2020 was a transformational year and Moment is no exception. We are coming out of this crisis stronger as a company and as individuals. We still have a long way to go, but we are already grateful for the fabulous team that helped us to adapt and strive, and for our amazing clients who trusted us and whom we commit to serve in the best possible way, looking at a better 2021,” added Tanguy Morel.

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