Qatar Airways has announced a new partnership with Accenture to elevate customer experience, optimise operational efficiency, and enhance overall airline group performance.
The companies have established “AI Skyways” to further position Qatar Airways as a leader in aviation AI and advance technology in the region and beyond. Qatar Airways’ Group Chief Executive Officer, Engr. Badr Mohammed Al-Meer, said: “This partnership with Accenture to establish AI Skyways represents a significant milestone in our journey to become leaders in AI-driven aviation.
“AI Skyways will leverage AI to reimagine a spectrum of operations across Qatar Airways Group – from customer service to operations, to ensure that passengers enjoy a seamless and enriching travel experience. Furthermore, the partnership will focus on using AI for real-time data analysis to improve decision-making capabilities and operational responses.”
Accenture Chair and Chief Executive Officer, Ms. Julie Sweet, said: “Together, Qatar Airways and Accenture are applying innovative technologies and new ways of working to create new value for the airline and its customers. Our AI Skyways partnership is a key engine of this ambition, embedding and scaling AI to create outstanding travel experiences for passengers and deliver greater value to the airline group.”
