Etihad Airways passengers wearing masks

Etihad Airways provides global COVID-19 insurance

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Etihad Airways passengers wearing masks

Etihad Airways is introducing COVID-19 global wellness insurance cover as part of its health and hygiene programme, Etihad Wellness.

Duncan Bureau, Senior Vice President Sales and Distribution, Etihad Airways, said: “The safety, health, and wellbeing of our guests and employees is our top priority, during and beyond the flight. The introduction of global COVID-19 insurance, in partnership with AXA, builds on stringent measures already in place as part of our Etihad Wellness programme, championed by our Wellness Ambassadors.

“This additional cover will not only instil confidence to travel but also reassure our guests that we are doing all we can to keep them safe and protected. As more countries start opening their borders, we are making it as easy as possible for our guests to plan their next trip, hassle free.”

All Etihad tickets regardless of date of booking, traveling between now and 31 December 2020 will include COVID-19 insurance. The insurance is valid worldwide for 31 days from the first day of travel.

If passengers are diagnosed with COVID-19 while away from home, COVID-19 global wellness insurance will cover up to EUR150,000 of medical costs and up to EUR100 a day of quarantine costs in case of a positive diagnosis for 14 days.

Eithad 777-900 midflight

Etihad sees strong start affected by COVID-19

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Eithad 777-900 midflight

Etihad Airways has released details of its half-year 2020 performance, which has seen a strong start largely wiped out by the effects of COVID-19.

The airline carried 3.5 million passengers in H1 (H1 2019: 8.2 million), a reduction of 58% from the same period the previous year. Average seat load factor was 71%. Core operating loss for this period increased by US$172 million to $758 million (H1 2019: $586 million), driven by a 38% drop in revenues, which stood at $ 1.7 billion (H1 2019: $2.7 billion).

However, the airline saw a significant decrease in Q2 operating revenues following COVID-19 flight suspensions, with 70% of its fleet grounded. This period registered a 99% drop in passenger numbers and a 95% drop in ASK compared to Q2 2019. Seat load factor for this period was 16%, mainly driven by the operation of special (repatriation) flights, and the resumption of a limited network of transfer services via Abu Dhabi in early June.

Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said: “While we have revised our outlook for the rest of 2020 based on current realities, we remain optimistic that as international borders re-open, we will increase our flying and carry more guests securely and with greater peace of mind, supported by the Etihad Wellness programme and our new Wellness Ambassadors. By September, we aim to increase our worldwide flights to half our pre-COVID-19 capacity.”

Etihad operated up to 40 of its fleet of 97 passenger aircraft in Q2, including Boeing 787 Dreamliners, 777-300ERs, and Airbus A320 family aircraft as belly-hold cargo freighters to complement Etihad Cargo’s operational fleet of six 777-200F freighters. Between 25 March and 15 June, over 640 special passenger flights were operated to 45 online and offline destinations, using the passenger cabins of these aircraft to fly foreign nationals out of the UAE, and to bring UAE nationals back home.

“The clear focus moving forward is on adapting our transformation plan to reflect new market conditions, but without changing our overall objectives or sustainability goals and commitments. We anticipate some continued volatility for a while to come, as the world strives to put an end to COVID-19, and as testing methodologies and protocols evolve to become the new norm.

“We know that markets are certain to rebound and the world will rediscover the wonder of flying once more. When it does, our guests will value the Etihad Wellness proposition more than ever, and we are best positioned to deliver the security, assurance, and best-in-class experience they have come to expect from Etihad as a true full-service airline,” concludes Douglas.

Eithad microbeBARRIER kit from BUZZ

Etihad Airways introduces premium protection

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Eithad microbeBARRIER kit from BUZZ

Etihad Airways has launched new protective wear for First and Business class guests, as part of its new health and hygiene programme, Etihad Wellness.

Premium passengers will receive a complimentary snood style facemask made from lightweight, breathable and stretchy jersey fabric.

The snood can be worn around their neck like a scarf and when near others, pulled up over their mouth and nose to protect themselves and those around them.

The soft reusable snood has been treated with MicrobeBARRIER fabric treatment, a broad-spectrum antimicrobial treatment, laboratory tested and proven to reduce the presence of germs in fabrics.

Wellness Ambassadors to champion Etihad’s new health and hygiene programme

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Etihad Airways become the latest airline to launch a health and hygiene programme.

‘Etihad Wellness’ builds on the measures already put in place by the airline to deal with COVID-19 and will be championed by the introduction of specially trained Wellness Ambassadors who will provide essential travel health information.

Etihad Wellness initiatives will be communicated through an easy-to-use online guide highlighting the high standards of cleanliness, health and hygiene being applied at every stage of the customer journey. This includes culinary hygiene at the airline’s catering facilities and food testing laboratory, aircraft cabin deep-cleaning, check-in, health screening, boarding, in-flight experience and product, crew interaction, arrival, and ground transportation.

For those needing more specific and personalised information, skilled Wellness Ambassadors can be contacted directly 24/7 by emailing This dedicated multi-lingual team will offer reassurance to customers by sharing advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout their journey. Etihad will expand the service to include a web-chat option. All Wellness Ambassadors will undergo special training at the airline’s training facilities in Abu Dhabi, and online.

Wellness Ambassadors will be introduced first at Abu Dhabi International Airport in partnership with Abu Dhabi Airports (ADAC), ensuring customers receive the same levels of care and support at every point of the customer journey through the airport, from check-in to security, immigration, the retail areas, lounges and boarding, so that guests can fly with added comfort, security and confidence.

Once travel restrictions to and from the UAE are lifted, and the airline resumes an expanded network of international flights, Etihad will introduce Wellness Ambassadors on board, complementing the roles performed by other cabin crew.

Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said: “Providing for our guests, and their wellbeing, is one of Etihad’s core values, and we have a responsibility to protect them, to keep them fully informed, and to provide even greater levels of genuine warmth and personal care. We must guarantee they can travel assured in the knowledge that we have every aspect of their journey with us covered, while still providing a top-quality travel experience. The Wellness Ambassadors will play an important role in delivering this.”