SWISS, Lufthansa and Austrian Airlines tail fines

Lufthansa Group to introduce new onboard catering retail service

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SWISS, Lufthansa and Austrian Airlines tail fines

From 2021, economy class passengers on short and medium-haul routes from Lufthansa, SWISS and Austrian Airlines will be offered a new range of food and beverages for purchase.

“Our current snack offer in economy class does not always meet the expectations of our guests,” explained Christina Foerster, Member of the Executive Board Lufthansa Group responsible for Customer, IT & Corporate Responsibility. “The new offer was developed on the basis of feedback from our customers. With the high-quality offer available for purchase, our passengers will be able to decide what they want to eat and drink on their journey.”

Based on their respective brand identity, Retail inMotion designed individual product concepts together with the airlines. The common denominator will be the emphasis on fresh, regional highlights, as well as a carefully selected and curated assortment of snacks and drinks.

The new offer will be introduced in phases as of Spring 2021: Austrian Airlines will launch first, followed by SWISS and Lufthansa and the new products will be revealed by individual airlines over the coming months.

According to the Group, the new range not only implements the highest quality standards, from preparation to presentation, but also showcases the airline’s continuous investment in sustainability practices through environmentally friendly products and packaging. This in turn will reduce food waste through customised production.

Through the new collaboration, RiM will contribute to the Lufthansa Group’s goal of offering passengers a larger selection of products onboard and boosting passenger satisfaction while always remaining focused on sustainability and process innovation.

“Our customers want more choice and quality,” said Heike Birlenbach, Chief Commercial Officer at Lufthansa Airlines. “With RiM as a retail and IT partner, we can optimally implement the new concept and offer our customers a broader, high-quality selection of food and beverages onboard in the future.”

Lufhansa antigen testing

Lufthansa launches free COVID-19 antigen rapid tests on selected routes in Germany

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Lufhansa antigen testing

Lufthansa has launched COVID-19 antigen rapid tests on selected routes between Munich and Hamburg.

In partnership with Munich and Hamburg airports, as well as biotech company Centogene and the Medicover Group’s medical care centre, MVZ Martinsried, Lufthansa is offering its customers the opportunity to be tested free of charge before departure on two daily flights as of 12 November. Those who do not wish to be tested will be transferred to an alternative flight at no additional cost.

Upon completion, customers will receive their test results within 30 to 60 minutes and only on presentation of a negative test will the boarding pass be activated and access to the gate be granted. Alternatively, passengers can present a negative PCR test taken no latest than 48 hours at departure. Lufthansa takes care of the entire testing procedure with no hidden or extra costs for the passenger. Passengers are simply required to register in advance and allow a little more time before departure.

“With our test strategy, we are pursuing the goal of using the data obtained to gain important insights into the use of rapid tests. Successful testing of entire flights can be the key to revitalising international air traffic,” says Christina Foerster, Lufthansa Group Executive Board Member for Customer, IT & Corporate Responsibility.

Austrian crew member wearing a mask

Lufthansa Group permits passengers with health conditions to fly mask free

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Austrian crew member wearing a mask

From 1 September, the Lufthansa Group airlines (Austrian, Brussels Airlines, Eurowings, Lufthansa, SWISS)  is allowing those with health conditions to fly mask-free upon presentation of a medical certificate. Passengers will be able to download the document from the retrospective airlines’ websites. In addition, passengers must also present a negative COVID-19 test, taken no longer than 48 hours prior to departure. This ensures maximum safety for the passengers travelling with them.

Children under the age of six continue to be exempt from the wearing a face mask.

Lufthansa Group’s General Conditions of Carriage (GTC) will in future stipulate that anyone with a known or positive COVID-19 infection are not permitted to board the aircraft.

“We have always emphasised that safety is our top priority, especially in the age of COVID-19, and a mask is the simplest and most effective protection against transmission,” commented Austrian Airlines COO Jens Ritter. “The majority of our passengers comply with the rules in an exemplary manner. With the current change, we are taking an additional step towards greater health protection on the aircraft.”

Items from Upcycling 2.0 collection

Lufthansa launches Upcycling Collection 2.0

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Items from Upcycling 2.0 collection

Lufthansa WorldShop has launched a new product range using recycled materials from retired aircraft.

A collaborative effort between Lufthansa, Lufthansa Technik and Miles and More, the new Lufthansa Upcycling Collection 2.0 has been created from valuable parts of the Lufthansa Airbus 320 D-AIPA following 29 years of service, and range in price from £22-£7,010.

New pieces in the 21-piece 2020 collection include the Cabin Door Bar, Speed Brake Coffee Table and Flap Coffee Table. The most exclusive products in the collection are available, the new Wingtip Fence Coffee Table and Slat Sideboard.

Popular items from the 2019 collection have also made a return, including the Flying Coffee table, Wall Bar, Messenger Backpack, Wash Bag and Aviation Tag created from discarded interior materials, including windows, head rests and seat covers.

Passengers enjoying entertainment on a laptop

Lufthansa Group offers Deutsche Telekom customers free in-flight Wi-Fi access

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Passengers enjoying entertainment on a laptop

Residential customers of Deutsche Telekom are receiving free in-flight broadband on all domestic, short and medium haul flights operated by Lufthansa Group (Lufthansa, Eurowings and Austrian Airlines).

Introduced towards the end of April 2020 the offer has now been extended until the end of 2021.

“According to a Bitkom survey, every other German would like to surf the Internet free-of-charge onboard an airplane,” says Hagen Rickmann, Board Member Business Customers at Deutsche Telekom. “We are now responding to this request and expanding our Wi-Fi offering on the plane. From now on, private customers can also surf free of charge on European flights of the Lufthansa Group.”

Inmarsat and Deutsche Telekom are working together to enable advanced roaming services, allowing subscribers of mobile network operators and Wi-Fi service providers to automatically access the in-flight Wi-Fi service.

“The simplicity of a plug-and play experience is the key reason why 40% of mobile subscribers in Europe actively use cellular roaming services when abroad. We now have the technology to fully emulate that cellular roaming experience on a flight. Merely turn on your smartphone and start using the inflight Wi-Fi services,” explains Asbjorn Christoffersen, Inmarsat Aviation’s Vice President of Retail Revenue Management.

“Starting with mobile app-based roaming – using the WISPr technology – we’ll expect to rapidly transition to fully automated cellular style roaming using Passpoint technology.”

Passengers are billed via their regular mobile network subscription.

As part of the campaign, Deutsche Telekom customers with a Magenta Mobil M tariff or higher can book the ‘Inflight Europa Flat’ Wi-Fi free of charge. For business customers, the flat rate is now also available free of charge from the Business Mobil M rate onwards. The tariff option is simply booked before the journey starts. The offer also applies to business customers of Magyar Telekom, Hrvatski Telekom, Slovak Telekom and T-Mobile Czech Republic, who use the One App instead of Deutsche Telekom’s Connect App.

The offer of free GX Aviation inflight broadband will be communicated via onboard announcements. Passengers can either login onto the connectivity service manually (via the portal of the respective airline) or through Deutsche Telekom’s Connect App. GX Aviation is available as soon as cruising altitude is reached. The app then automatically displays the available Wi-Fi and asks whether a connection should be established.

Lufthansa and Media Carrier present their eJournal

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A new partnership between Lufthansa and Media Carrier is bringing a familiar service to the airline’s frequent flyers – an eJournal directly to their homes.

Lufthansa’s motto #WeAreInThisTogether in these unusual times and the carrier is demonstrating its bond with its passengers: Frequent flyers who considerably contribute to the airline’s success get access to all the digital publications that they usually are only provided with when flying. Media Carrier, a leading provider of digital content is backing the initiative, by providing its technology platform and content. Frequent flyers get access to 781 newspapers and magazines from around the world and enjoy digital reading. The portfolio meets every taste, containing business papers, lifestyle publications, regional newspapers and international magazines, and offers daily inspiration and entertainment. All publications can easily be downloaded in pdf format to any digital device and are then available to read for an unlimited period of time. Apart from free offers, users can also buy publications.

“We are delighted to support this great initiative of bringing eJournals to peoples’ homes,” says Media Carrier GmbH managing director Philipp J. Jacke. “Lufthansa has been a close cooperation partner of ours for many years and we are happy to further underline our partnership in these difficult times with such an initiative – because #WeAreInThisTogether. We’d also like to extend our thanks to all the participating publishers without whom this project wouldn’t have been possible.”