Stellar’s in-flight entertainment hub in Malaysia, Stellar Kuala Lumpur, is celebrating its 15th anniversary.
The content service provider’s site known as Stellar KL, is a state-of-the-art media hub. The facility offers a range of services including customised content curation and acquisition, screening, metadata management, and houses a production and technical department equipped with hi-tech recording studios, editing suites and media delivery labs.
The range of services even includes support for airlines using legacy systems such as VHS and Hi-8 systems.
“Stellar Malaysia is designed to offer clients a 360-degree scope of in-flight entertainment services including 24/7 support for urgent technical issues,” remarked Mervin Mathawan, Country Manager Malaysia and a big aviation and motoring enthusiast. “With 15 years under our belt, we have a solid track record of partnering with major airlines in the region who value our wide network and our cost management strategies.”
“Stellar Entertainment completely understands the importance of editorial requirements for an airline, especially for Asian and Middle Eastern carriers whose cultural sensitivities are understood inherently by our multi-cultural Malaysian team at Stellar KL,” Mathawan added. “The team has grown over the years and is now staffed by more than 25 people from various media, entertainment and technical backgrounds. An extraordinarily low staff turnover has resulted in an experienced, passionate, and dedicated team of IFE specialists who provide high client servicing standards, supported by the rest of the Stellar extended family worldwide.”
Production facilities at the hub have been upgraded, whilst a strong bandwidth connection supports airlines requiring screening facilities and Global Distribution Services (GDS), a digital method of media delivery
At Stellar KL, most operational processes are already automated and there is ongoing effort to achieve fully automated deliverables which would further expedite delivery while ensuring accuracy.