Viasat has announced groundbreaking enhancements to its satellite network and service model that the company says will raise the bar for business aviation in-flight connectivity.
The company’s Jet ConneX customers will be the first to benefit from major performance improvements on selected plans, which include features such as uncapped speeds, expanded capacity and increased network prioritisation.
Viasat’s services are activated on more than 5,000 business jets around the world. According to Viasat, hundreds of existing customers are already trialling the JetXP enhancement programme and the company says initial customer trials have been extremely positive, highlighting an even better experience and including applications such as bulk file transfers, real-time entertainment and web browsing, which have traditionally performed strongly using Jet ConneX, but have become even more reliable, consistent and snappy.
Kai Tang, Head of Business Aviation at Viasat, said JetXP is the latest example of Jet ConneX’s continuous evolution and offers an entirely different way of thinking, for Viasat and the market as whole.
“By enhancing our network and unleashing its full power to business aviation customers, we’ll consistently meet a defined quality of experience across different applications, devices and flight routes, from the busiest airports to the most remote locations. And customer trials have already shown these are not empty promises; we have data to back our claims from hundreds of real operators on our live network.
“This marks a turning point. Until now, connectivity providers have used speed and allowances to determine which service plan a business aviation customer should be placed on, with complicated service level agreements that are often difficult to assess. However, this approach does not resonate with today’s market. Customers are savvy enough to understand that speed alone will never meet their requirements and beyond a certain bandwidth threshold, higher speed has little impact on actual passenger experience. As the breadth and depth of criteria used to assess connectivity becomes more mature, the days of speed test decision-making are over. Operators are looking at the overall experience and that’s where JetXP really excels.”
Viasat says JetXP marks an important step in harmonising Viasat’s business aviation service offering and network management strategy, following its acquisition of Inmarsat last year.
Tang noted: “JetXP is a unique proposition that could only be achieved following the coming together of Viasat and Inmarsat as two in-flight connectivity leaders in business aviation. It’s due to the combination of our world-class technology, expertise and innovation, built over 35 years alongside our partner ecosystem, which includes business aviation’s leading value-added resellers, OEMs and MROs.”
