The WestJet Group, which incorporates WestJet, WestJet Encore, WestJet Link and Swoop, has updated its safety policies.

From 1 September 2020, the WestJet Group will implement a zero-tolerance policy in support of the requirement for all guests, over the age of two, to wear masks and face coverings. Non-compliant guests will face penalties including denied boarding, return of the aircraft to the gate to offload the passenger and the suspension of travel on any WestJet Group aircraft for up to one year.

“Canadian travellers and all of our WestJet Group employees are counting on us to keep them safe and it is our utmost priority to do so,” said Ed Sims, The WestJet Group President and CEO. “Masks are mandated by our regulator and the vast majority of our guests are happy to keep themselves and each other safe by complying. This enhanced policy provides clarity on how we will enforce the regulation for those who don’t. Travellers must understand if they choose to not wear a mask, they are choosing not to fly our airlines.”

Non-compliance on board the aircraft will be managed through a three-step process:

  • Passengers will first be asked to put the mask on in a discussion with cabin crew.
  • Passengers will be given a warning that masks are required, and compliance is necessary.
  • Passengers will receive notice that non-compliance will result in follow up notification that they will be placed on a no-fly list for 12-months.

Additionally, effective 1 September 2020, the input of contact information for those travelling on WestJet, WestJet Encore, WestJet Link and Swoop will become mandatory at the 24-hour check-in process online and at kiosks. Mandatory information at WestJet check-in kiosks will be phased into the policy change by the end of September.

Once implemented, guests will no longer be able to bypass the information screen and will be required to input up-to-date information prior to the issuance of a boarding pass. It is the responsibility of the traveller to provide accurate information.

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