Etihad 787-9 aircraft

Etihad partners with 15below to implement new digital solutions

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Etihad 787-9 aircraft

Etihad Airways is partnering with automated passenger communications provider 15below to implement four new digital solutions that will further advance the airline’s ability to keep its passengers informed and empowered with timely, relevant notifications throughout their journey.

According to 15below, Etihad is migrating its guest communications platform, which already automatically manages itineraries and receipts and pre-departure communications, from Sabre to Amadeus Altéa.

The carrier will also be implementing 15below’s Disruption Communications, Queue Manager, and Flight Status Notifications solutions. 15below says Etihad’s operational teams will gain significantly from the automation of irregular operations (IROPS) management, queue management, and communicating flight status updates.

Etihad sends notifications to passengers via email, SMS and push to app via 15below’s industry-leading user interface that places everything in a single view, allowing the airline’s operational teams to manage operational guest communications effectively.

The partnership between 15below and Amadeus will also bring additional value for Etihad as there will be deeper integration between the two systems and a combined approach to common industry challenges.

“A key component of Etihad’s digital strategy is to deliver the most effective solutions which support high-quality services and products for its guests. As Etihad migrates to Amadeus Altéa, passengers will benefit from a range of new digital solutions – and 15below will collaborate to deliver empowered guest communications to enhance the customer experience in this ever-changing digital landscape” said Frank Meyer, Chief Digital Officer, Etihad.

Vistara A321neo in flight

Vistara introduces e-tech logbook solution

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Vistara A321neo in flight

Indian carrier Vistara has introduced an e-tech logbook solution, going paperless in its operations.

ULTRAMAIN ELB will fully replace the airline’s aircraft paper technical log, cabin log, journey log, damage log, and fuelling log, providing a validated electronic certificate of release to service (e-CRS) on flights operated by Vistara.

Vistara says the application, which is currently in the airborne proving stage, will be used by flight crew, cabin crew and engineers on iOS devices to provide integrated workflows with Vistara’s maintenance and operational systems.

“As Vistara marches on its digital transformational journey, the focus on digital data capture, integration and automation will continue. ULTRAMAIN ELB will help digitise our aircraft paper logs and improve operational effectiveness.” said Vinod Bhat, Chief Information Officer, Vistara.

Sisira Kanta Dash, Senior Vice President – Engineering & Maintenance of Vistara commented: “Vistara remains committed towards constantly improving operational efficiency across processes through automation and we’ve been investing in right technologies to achieve this goal. We are delighted to partner with Ultramain Systems, which will provide the first Electronic Logbook to seek operational approval to operate a fully electronic Technical and Cabin Logbook in India.

“ULTRAMAIN ELB will be integrated with various live processes like AMOS, ACARS, and ARMS for seamless operations. This application, with its completeness and ease of use, is one step towards building enterprise application integration while also focussing on sustainable operations.”

Cebu Pacific enhances cockpit communications with SITA solution

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Cebu Pacific Air has selected aviation IT provider SITA’s AIRCOM Cockpit Services integrated with Inmarsat’s Swift Broadband Safety satellite network service to enhance cockpit communications while delivering greater operational efficiencies on board the airline’s new Airbus A330neo aircraft.

SITA says digitalisation is a top priority for the air transport industry’s recovery from COVID-19 and Cebu Pacific is one of many airlines embarking on a digital transformation agenda that includes modernising its fleet with features that allow real-time updates to support better decision-making around weather and flight planning.

SITA has integrated Inmarsat’s Swift Broadband Safety satellite network service through the company’s AIRCOM Cockpit Services portfolio, making Cebu Pacific the first carrier to leverage the benefits of both services on its new fleet.

Bringing modern satellite technology in the cockpit will enable airlines to maximise the benefit of innovative in-flight optimisation and safety applications and pilots will be able to gain real-time updates for flight optimisation tools such as SITA’s OptiFlight and graphical weather applications such as SITA’s eWAS Pilot.

Javier Massot, Chief Operations Adviser, Cebu Pacific Air, said: “We turned to SITA, given their expertise in the aircraft domain, to help us navigate the challenges and complexities of the aircraft communications landscape and prepare us for that future. Having high-speed connectivity and greater capacity is essential to access more advanced digital applications that support decision-making on board. It will enable our pilots and operational staff to access information in real time and deliver a better service for our passengers.”

Sumesh Patel, President of Asia Pacific, SITA, said: “We are delighted to offer the latest advances in technology to support the industry’s transition to a more digitalized cockpit. As the specialists in this field, SITA is dedicated to delivering the crucial, industry-certified services airlines rely upon to run their daily operations. Cebu Pacific is the first airline to take advantage of these capabilities to boost safety and deliver greater operational efficiencies on their new fleet.”