Etihad Cargo Cargo iQ

IATA and Etihad to trial air cargo CO2 emissions calculator

By Air Cargo, Featured, SustainabilityNo Comments
Etihad Cargo Cargo iQ

IATA has announced it will be trialling its air cargo CO2 emissions calculation tool with Etihad Airways.

IATA will be working with Etihad Cargo to track data for cargo shipments during a three-month trial and the airline will be sharing data from its flights and advising on various use cases to achieve the highest levels of accuracy, consistency and transparency.

The air freight value chain – shippers, forwarders, investors and regulators – along with consumers are asking for reliable and trustworthy data calculations and IATA says the trial will provide a valuable proof of concept for the cargo component of the IATA CO2 Connect carbon calculator.

The association has been providing IATA CO2 Connect for passenger flights since June this year, with actual fuel burn data of 57 aircraft types representing ~98% of the active global passenger fleet. Calculating the carbon impact of cargo shipments has more challenging parameters, not least of which is the unpredictability of routing at time of booking an air cargo shipment that can often include non-air segments.

In addition, cargo can be carried on both dedicated freighter aircraft and in the bellies of passenger aircraft. To achieve equal levels of accuracy to the passenger calculator, it is essential to collect actual data on fuel burn, load factors and other key variables in trials.

Frederic Leger, IATA’s Senior Vice President for Commercial Products & Services said: “Aviation will achieve net zero carbon emissions by 2050. And our customers—travelers and shippers—need accurate information on the emissions related to their activities to manage their own commitments and reporting obligations. For all these purposes, accurate data is critical. IATA CO2 Connect already provides this for passenger operations. This trial with Etihad will help us in bringing an industry-leading carbon calculator for cargo in the coming months.”

Martin Drew, Senior Vice President Global Sales & Cargo at Etihad Aviation Group commented: “With a strong commitment to innovation, Etihad Cargo actively seeks out and facilitates the development, trials and launch of promising solutions for its customers and partners. The airline’s development with IATA demonstrates the ability and willingness to co create solutions to support

“Etihad Cargo’s journey to achieving net zero carbon emissions by 2050 and demonstrates the carrier’s agility in adopting state-of-the-art technology and digital solutions. IATA’s CO2 Connect carbon calculator will be an effective tool in making the transportation of cargo more sustainable and will benefit not only Etihad Cargo’s customers but also the wider air cargo sector in the future.”

Etihad Cargo Cargo iQ

Etihad Cargo to offer additional 30 tonnes of cargo capacity to China

By Air Cargo, Airlines, FeaturedNo Comments
Etihad Cargo loading CSafe RAP Container for large pharmaceutical shipments

Etihad Cargo will introduce further 30 tonnes of belly capacity via two new weekly direct passenger flights to Guangzhou, China. This extra capacity will be available from 10 October, and is subject to regulatory approvals.

Etihad Cargo says it will become the first international airline to operate long-haul passenger and cargo services to the top three Chinese gateways since the start of the pandemic. The airline also operates six Boeing 777-200 freighter flights for Shanghai and five dedicated freighter services for Hong Kong per week.

The carrier announced in July that it has introduced direct passenger flights to Beijing, bringing the total number of its direct passenger and freighter flights for China to 15.

Martin Drew, Etihad Aviation Group’s Senior Vice President Global Sales & Cargo, said: “China remains a key strategic market for Etihad Cargo. The Chinese market contributes over 20 per cent of the carrier’s cargo operations, and Etihad Cargo is further reinforcing its commitment to the market by expanding operations into Guangzhou. This is the latest step in Etihad Cargo’s commitment to its customers, providing more capacity along key routes to enable greater cooperation between the United Arab Emirates and China.”

Earlier this year, Etihad Cargo launched a dedicated Mandarin version of the carrier’s website and booking portal, making the booking process easier for customers located in China.

Etihad Cargo Cargo iQ

Etihad Cargo enhances customer service capabilities

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Etihad Cargo Cargo iQ

Etihad Cargo has launched a Microsoft Dynamics 365-based Pulse CRM, which the carrier says will enable it to meet customer demands more proactively.

Etihad Cargo’s Customer Contact Centre, which handles over 13,000 transactions per month, will benefit from the new system which will provide the cargo carrier’s customer service team with improved tools, including an updated case management system, and customer information, such as the customer’s history, purchase records, sales interactions and a 360-degree view of customer queries.

“Etihad Cargo continuously reviews processes, procedures and systems to ensure the delivery of the highest levels of customer service,” said Tim Isik, Vice President Commercial at Etihad Cargo.

“The transformation of Etihad Cargo’s Customer Contact Centre through the launch of this new system provides greater transparency and visibility, enabling customer service agents to track each transaction from initial contact through to resolution. This data will enable the Customer Contact Centre to identify processes where efficiencies could be achieved, which will ultimately provide Etihad Cargo’s customers with a streamlined and more efficient communication process.”

Using the new system’s real-time dashboards, Etihad Cargo’s Customer Contact Centre agents can access all data related to a specific customer or transaction. The Microsoft Dynamics 365-driven Pulse CRM also provides customers with the option to leave immediate feedback and access a Net Promoter Score questionnaire, enabling the carrier to measure customer satisfaction at every query level.

“Etihad Cargo’s primary objective is to be the air cargo partner of choice. The launch of a new system within the Customer Contact Centre is the latest step taken by Etihad Cargo to ensure customers can interact with customer service agents as easily as possible, making the booking process more convenient and intuitive than ever before,” Tim Isik noted.

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Etihad Cargo introduces additional 50 tonnes of belly capacity to JFK

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Etihad Cargo is introducing additional 50 tonnes of belly capacity via its four new weekly direct passenger flights to John F. Kennedy International Airport (JFK).

The extra capacity will be added from 15 November 2022 and including the additional flights, the carrier will offer a total of 11 weekly flights between Abu Dhabi and New York.

Etihad Cargo also provides capacity to other key destinations in the US via freighter and passenger flights. The carrier operates nine flights per week to Chicago O’Hare International Airport and daily flights to Dulles International Airport, Washington.

Etihad’s new Airbus A350 aircraft has been deployed on the New York route since June 2022. The new flights will be operated with a Boeing 787-9 Dreamliner.

Martin Drew, Senior Vice President Global Sales & Cargo at Etihad Aviation Group, said: “Etihad Cargo continuously reviews its network to add more capacity to meet the needs of its partners and customers. The introduction of four additional weekly flights to New York to the carrier’s winter schedule further demonstrates Etihad Cargo’s commitment to customers, offering additional capacity on this key trade lane and strengthening the US’s connection to the rest of the world via Etihad Cargo’s hub in Abu Dhabi.”

Etihad Cargo Cargo iQ

Etihad Cargo achieves Cargo iQ recertification for its global network

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Etihad Cargo Cargo iQ

Etihad Aviation Group’s cargo and logistics arm Etihad Cargo has successfully renewed its Cargo iQ certification for its global network in accordance with Cargo iQ standards for quality management.

The carrier was awarded two supplementary stars to recognise the its performance in the “Corporate Social Responsibility” and “Innovative Spirit” categories.

Thomas Schürmann, Head of Cargo Operations and Delivery at Etihad Cargo, said: “Etihad Cargo plays a vital and crucial role in today’s global supply chain. Therefore, it is imperative that all Etihad Cargo’s efforts toward meeting, providing and exceeding customer needs and requirements must be fully compliant and aligned with global industry standards that promote harmony, transparency and industry-wide best practices.

“Etihad Cargo is proud to have been re-certified by Cargo iQ and that Etihad Cargo’s products, services, operations, as well as the delivery of its promise and commitment to customers and the market, are in line with the Cargo iQ airline member requirements.”

Cargo iQ is an IATA interest group with the mission of creating and implementing quality standards for the worldwide air cargo industry, providing a quality management system for service delivery, real-time end-to-end transparency in planning, execution and evaluation of shipments and standards and practices that facilitate the ever-evolving business models and needs.