ustrian Airlines Apple Strudel from DO & CO

Austrian Airlines and DO & CO extend catering contract until 2027

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ustrian Airlines Apple Strudel from DO & CO

Austrian Airlines and DO & CO have renewed their partnership until 2027.

As catering partner, DO & CO will continue to cater for all Austrian Airlines passengers on flights over three hours, on long-haul flights from Vienna, on Austrian Holidays charter flights and in Business Class on European flights. The freshly produced food for the new catering concept on European flights of up to 180 minutes, the “Austrian Melangerie”, also comes from DO & CO.

Passengers will soon be able to choose from a selection of high-quality dishes from the exclusive DO & CO brand “Henry for Austrian”. The focus will be on classic Austrian dishes such as apple strudel or a cold platter (an Austrian Brettljause).

“With this contract extension, we are continuing our long-standing and successful cooperation with DO & CO. This way we continue to underline our premium claim on board and can offer our guests an excellent catering service”, said Michael Trestl, member of the Austrian Airlines executive board, about the continuation of the successful cooperation with the quality caterer DO & CO.

SWISS, Lufthansa and Austrian Airlines tail fines

Lufthansa Group to introduce new onboard catering retail service

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SWISS, Lufthansa and Austrian Airlines tail fines

From 2021, economy class passengers on short and medium-haul routes from Lufthansa, SWISS and Austrian Airlines will be offered a new range of food and beverages for purchase.

“Our current snack offer in economy class does not always meet the expectations of our guests,” explained Christina Foerster, Member of the Executive Board Lufthansa Group responsible for Customer, IT & Corporate Responsibility. “The new offer was developed on the basis of feedback from our customers. With the high-quality offer available for purchase, our passengers will be able to decide what they want to eat and drink on their journey.”

Based on their respective brand identity, Retail inMotion designed individual product concepts together with the airlines. The common denominator will be the emphasis on fresh, regional highlights, as well as a carefully selected and curated assortment of snacks and drinks.

The new offer will be introduced in phases as of Spring 2021: Austrian Airlines will launch first, followed by SWISS and Lufthansa and the new products will be revealed by individual airlines over the coming months.

According to the Group, the new range not only implements the highest quality standards, from preparation to presentation, but also showcases the airline’s continuous investment in sustainability practices through environmentally friendly products and packaging. This in turn will reduce food waste through customised production.

Through the new collaboration, RiM will contribute to the Lufthansa Group’s goal of offering passengers a larger selection of products onboard and boosting passenger satisfaction while always remaining focused on sustainability and process innovation.

“Our customers want more choice and quality,” said Heike Birlenbach, Chief Commercial Officer at Lufthansa Airlines. “With RiM as a retail and IT partner, we can optimally implement the new concept and offer our customers a broader, high-quality selection of food and beverages onboard in the future.”

Austrian crew member wearing a mask

Lufthansa Group permits passengers with health conditions to fly mask free

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Austrian crew member wearing a mask

From 1 September, the Lufthansa Group airlines (Austrian, Brussels Airlines, Eurowings, Lufthansa, SWISS)  is allowing those with health conditions to fly mask-free upon presentation of a medical certificate. Passengers will be able to download the document from the retrospective airlines’ websites. In addition, passengers must also present a negative COVID-19 test, taken no longer than 48 hours prior to departure. This ensures maximum safety for the passengers travelling with them.

Children under the age of six continue to be exempt from the wearing a face mask.

Lufthansa Group’s General Conditions of Carriage (GTC) will in future stipulate that anyone with a known or positive COVID-19 infection are not permitted to board the aircraft.

“We have always emphasised that safety is our top priority, especially in the age of COVID-19, and a mask is the simplest and most effective protection against transmission,” commented Austrian Airlines COO Jens Ritter. “The majority of our passengers comply with the rules in an exemplary manner. With the current change, we are taking an additional step towards greater health protection on the aircraft.”

Passengers enjoying entertainment on a laptop

Lufthansa Group offers Deutsche Telekom customers free in-flight Wi-Fi access

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Passengers enjoying entertainment on a laptop

Residential customers of Deutsche Telekom are receiving free in-flight broadband on all domestic, short and medium haul flights operated by Lufthansa Group (Lufthansa, Eurowings and Austrian Airlines).

Introduced towards the end of April 2020 the offer has now been extended until the end of 2021.

“According to a Bitkom survey, every other German would like to surf the Internet free-of-charge onboard an airplane,” says Hagen Rickmann, Board Member Business Customers at Deutsche Telekom. “We are now responding to this request and expanding our Wi-Fi offering on the plane. From now on, private customers can also surf free of charge on European flights of the Lufthansa Group.”

Inmarsat and Deutsche Telekom are working together to enable advanced roaming services, allowing subscribers of mobile network operators and Wi-Fi service providers to automatically access the in-flight Wi-Fi service.

“The simplicity of a plug-and play experience is the key reason why 40% of mobile subscribers in Europe actively use cellular roaming services when abroad. We now have the technology to fully emulate that cellular roaming experience on a flight. Merely turn on your smartphone and start using the inflight Wi-Fi services,” explains Asbjorn Christoffersen, Inmarsat Aviation’s Vice President of Retail Revenue Management.

“Starting with mobile app-based roaming – using the WISPr technology – we’ll expect to rapidly transition to fully automated cellular style roaming using Passpoint technology.”

Passengers are billed via their regular mobile network subscription.

As part of the campaign, Deutsche Telekom customers with a Magenta Mobil M tariff or higher can book the ‘Inflight Europa Flat’ Wi-Fi free of charge. For business customers, the flat rate is now also available free of charge from the Business Mobil M rate onwards. The tariff option is simply booked before the journey starts. The offer also applies to business customers of Magyar Telekom, Hrvatski Telekom, Slovak Telekom and T-Mobile Czech Republic, who use the One App instead of Deutsche Telekom’s Connect App.

The offer of free GX Aviation inflight broadband will be communicated via onboard announcements. Passengers can either login onto the connectivity service manually (via the portal of the respective airline) or through Deutsche Telekom’s Connect App. GX Aviation is available as soon as cruising altitude is reached. The app then automatically displays the available Wi-Fi and asks whether a connection should be established.