Insight Lite from Lumatics tracks unused meals from Etihad flights

Etihad and Lumitics join forces to fight in-flight food wastage

By Catering, FeaturedNo Comments
Insight Lite from Lumatics tracks unused meals from Etihad flights

Etihad Airways and Singapore food technology start-up Lumitics are trialling the use of computer vision and machine learning in order to reduce food wastage on Etihad flights.

The partnership will see Etihad and Lumitics track unconsumed Economy class meals from Etihad’s flights, with the collated data used to highlight food consumption and wastage patterns across the network. Analysis of the results will help to reduce food waste, improve meal planning and reduce operating costs.

Mohammad Al Bulooki, Chief Operating Officer, Etihad Aviation Group, said: “Etihad Airways started the pilot with Lumitics earlier this year before global flying was impacted by COVID-19, and as the airline scales up the flight operations again, it is exciting to restart the project and continue the work that had begun. Etihad remains committed to driving innovation and sustainability through all aspects of the airline’s operations, and we believe that this project will have the potential to support the drive to reduce food wastage and, at the same time, improve guest experience by enabling Etihad to plan inflight catering in a more relevant, effective and efficient way.”

Lumitics’s product Insight Lite will track unconsumed meals from a plane when it touches down at an airport. Using AI and image recognition, Insight Lite is able to differentiate and identify the types and quantity of unconsumed meals based on the design of the meal foils, without requiring manual intervention.

Etihad Airways passengers wearing masks

Etihad Airways provides global COVID-19 insurance

By FeaturedNo Comments
Etihad Airways passengers wearing masks

Etihad Airways is introducing COVID-19 global wellness insurance cover as part of its health and hygiene programme, Etihad Wellness.

Duncan Bureau, Senior Vice President Sales and Distribution, Etihad Airways, said: “The safety, health, and wellbeing of our guests and employees is our top priority, during and beyond the flight. The introduction of global COVID-19 insurance, in partnership with AXA, builds on stringent measures already in place as part of our Etihad Wellness programme, championed by our Wellness Ambassadors.

“This additional cover will not only instil confidence to travel but also reassure our guests that we are doing all we can to keep them safe and protected. As more countries start opening their borders, we are making it as easy as possible for our guests to plan their next trip, hassle free.”

All Etihad tickets regardless of date of booking, traveling between now and 31 December 2020 will include COVID-19 insurance. The insurance is valid worldwide for 31 days from the first day of travel.

If passengers are diagnosed with COVID-19 while away from home, COVID-19 global wellness insurance will cover up to EUR150,000 of medical costs and up to EUR100 a day of quarantine costs in case of a positive diagnosis for 14 days.

Etihad Boeing ecoDemonstrator 787-10 aircraft

Etihad collaborates with EcoDemonstrator programme

By FeaturedNo Comments
Etihad Boeing ecoDemonstrator 787-10 aircraft

Etihad Airways is flight testing a 787-10 Dreamliner equipped with solutions designed to enhance safety and reduce CO2 emissions and noise, as part of Boeing’s ecoDemonstrator programme.

In addition to gathering data on aircraft acoustics, a series of flights will also test a handheld ultraviolet light wand to determine its effectiveness in disinfecting flight decks and cabins, as part of Boeing’s Confident Travel Initiative to address COVID-19.

Etihad 787-9 aircraft

Etihad enhances mobile app

By Featured, IFECNo Comments
Etihad 787-9 aircraft

Etihad Airways has updated its mobile app to improve the passenger experience.

The refreshed mobile app is simple to use and allows guests to manage their details, book flights with voice search and enrol into the airline’s loyalty programme, Etihad Guest. Uber and Google Maps are now also integrated into the app to direct travellers to and around the airport. If the status of a flight should change, an update is automatically pushed to guests through the app

New key features allow guests to purchase upgrades or other extras, use Etihad Guest Miles as a form of payment or choose from 10 other payment options, including Travel Bank, which have been added to the booking flow.

Frank Meyer, Chief Digital Officer, Etihad Airways said: “To increase flexibility during the coronavirus pandemic, we established Travel Bank, an account which guests can use for future redemption on flights. With the new app, guests are now able to book their next flight with travel credits they have saved while being unable to fly due to travel restrictions. As we strive to make travel as convenient as possible, this is a step forward in our innovation strategy.”

Eithad 777-900 midflight

Etihad sees strong start affected by COVID-19

By Featured, General NewsNo Comments
Eithad 777-900 midflight

Etihad Airways has released details of its half-year 2020 performance, which has seen a strong start largely wiped out by the effects of COVID-19.

The airline carried 3.5 million passengers in H1 (H1 2019: 8.2 million), a reduction of 58% from the same period the previous year. Average seat load factor was 71%. Core operating loss for this period increased by US$172 million to $758 million (H1 2019: $586 million), driven by a 38% drop in revenues, which stood at $ 1.7 billion (H1 2019: $2.7 billion).

However, the airline saw a significant decrease in Q2 operating revenues following COVID-19 flight suspensions, with 70% of its fleet grounded. This period registered a 99% drop in passenger numbers and a 95% drop in ASK compared to Q2 2019. Seat load factor for this period was 16%, mainly driven by the operation of special (repatriation) flights, and the resumption of a limited network of transfer services via Abu Dhabi in early June.

Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said: “While we have revised our outlook for the rest of 2020 based on current realities, we remain optimistic that as international borders re-open, we will increase our flying and carry more guests securely and with greater peace of mind, supported by the Etihad Wellness programme and our new Wellness Ambassadors. By September, we aim to increase our worldwide flights to half our pre-COVID-19 capacity.”

Etihad operated up to 40 of its fleet of 97 passenger aircraft in Q2, including Boeing 787 Dreamliners, 777-300ERs, and Airbus A320 family aircraft as belly-hold cargo freighters to complement Etihad Cargo’s operational fleet of six 777-200F freighters. Between 25 March and 15 June, over 640 special passenger flights were operated to 45 online and offline destinations, using the passenger cabins of these aircraft to fly foreign nationals out of the UAE, and to bring UAE nationals back home.

“The clear focus moving forward is on adapting our transformation plan to reflect new market conditions, but without changing our overall objectives or sustainability goals and commitments. We anticipate some continued volatility for a while to come, as the world strives to put an end to COVID-19, and as testing methodologies and protocols evolve to become the new norm.

“We know that markets are certain to rebound and the world will rediscover the wonder of flying once more. When it does, our guests will value the Etihad Wellness proposition more than ever, and we are best positioned to deliver the security, assurance, and best-in-class experience they have come to expect from Etihad as a true full-service airline,” concludes Douglas.

Eithad microbeBARRIER kit from BUZZ

Etihad Airways introduces premium protection

By FeaturedNo Comments
Eithad microbeBARRIER kit from BUZZ

Etihad Airways has launched new protective wear for First and Business class guests, as part of its new health and hygiene programme, Etihad Wellness.

Premium passengers will receive a complimentary snood style facemask made from lightweight, breathable and stretchy jersey fabric.

The snood can be worn around their neck like a scarf and when near others, pulled up over their mouth and nose to protect themselves and those around them.

The soft reusable snood has been treated with MicrobeBARRIER fabric treatment, a broad-spectrum antimicrobial treatment, laboratory tested and proven to reduce the presence of germs in fabrics.

Etihad Airways launches intelligent COVID-19 self-assessment tool

By FeaturedNo Comments

Etihad Airways has partnered with Austrian-based healthcare technology company Medicus AI to launch a COVID-19 risk-assessment tool that will guide Etihad’s passengers in evaluating the probability of having contracted the COVID-19 coronavirus by responding to a set of 22 questions.

The self-administered assessment, which takes less than five minutes to complete, is based on World Health Organisation (WHO) guidelines that are updated daily.

Frank Meyer, Chief Digital Officer, Etihad Airways, said: “We know that health and wellbeing will be a major factor impacting the travel decisions of our guests and are committed to ensuring their continued safety and peace of mind when they choose to travel with Etihad Airways. As flying operations begin to resume globally, we want to empower our guests to make informed decisions on travel. Partnering with Medicus AI on this innovative new tool is just one of the ways we are adapting our operations and guest experience to meet the new demands placed on the travel industry as a result of COVID-19.”

Dr. Baher Al Hakim, Chief Executive Officer, Medicus AI, said: “We are proud to support Etihad Airways in their efforts to ensure the safety of its passengers and crew as the world returns to normalcy. Our initial efforts at the start of the pandemic were to help provide assessment and monitoring tools, and as needs shift, our efforts have evolved to help our partners bring people back to their day-to-day life in a safe manner.”

The tool is now available to guests on and soon on the Etihad Airways mobile application on the Apple iOS, Android and Huawei platforms, and will be accessible in English, with additional language editions such as Arabic, French, German and Portuguese being added in phases.

Etihad Engineering steps up operations as maintenance schedules bought forward

By Featured, MRONo Comments

Etihad Engineering has bought forward maintenance work that was initially planned towards the end of the year on behalf of a number of operators from the world.

Current projects involve the delivery of cabin uplift, passenger to freighter conversion, longeron modification, heavy maintenance (C-check), major structural modification, parking solutions, painting and deep cleaning of aircraft for both Etihad Airways and third-party airline customers.

The MRO provider is currently collaborating with Etihad Airways on a major project to conduct a full cabin refresh on all 96 passenger aircraft. The refurbishment includes cabin renovations, interior detailing, seat repairs and a full sweep of the in-flight entertainment system. The refurbishment project is due to be completed by the end of June.

Frederic Dupont, Vice President Technical Sales & Customer Service, Etihad Engineering, stated: “While the COVID-19 pandemic has taken a toll on the aviation sector at large, we have been doing our best to find the opportunity amidst the crisis. We have taken advantage of the grounding period and used it to carry out maintenance services to ensure the entire fleet is operating at its optimal and will be uninterrupted by maintenance requirements as services return. The cabin refurbishment project is our most extensive collaboration with Etihad Airways to date, as we have been working on the entire passenger fleet of 96 aircraft within a concise time frame.”

Dupont added: “We will continue to go above and beyond to support all our customers during this challenging time and continue to deliver a differentiated customer experience for our airline clients. We understand that it may not be possible for some of our customers to be physically present with us as engineering work on their aircraft progresses, however we have embraced the technology available to communicate seamlessly with our clients based all over the world. Continuous footage of the maintenance progress is captured by GoPro cameras and shared back with our clients, and virtual meetings provide the latest updates. This is to ensure that we cater to our customers’ needs in the exact same manner as if they were here with us at our facilities”.

Every aircraft arriving at the facility for maintenance or parking undergoes a deep cleaning process by the disinfection team before any work commences. The team wear personal protective equipment and use a cleaning chemical well known for destroying viruses and bacteria, including COVID-19. It takes four hours to clean a narrowbody aircraft and eight hours for larger aircraft.

Wellness Ambassadors to champion Etihad’s new health and hygiene programme

By FeaturedNo Comments

Etihad Airways become the latest airline to launch a health and hygiene programme.

‘Etihad Wellness’ builds on the measures already put in place by the airline to deal with COVID-19 and will be championed by the introduction of specially trained Wellness Ambassadors who will provide essential travel health information.

Etihad Wellness initiatives will be communicated through an easy-to-use online guide highlighting the high standards of cleanliness, health and hygiene being applied at every stage of the customer journey. This includes culinary hygiene at the airline’s catering facilities and food testing laboratory, aircraft cabin deep-cleaning, check-in, health screening, boarding, in-flight experience and product, crew interaction, arrival, and ground transportation.

For those needing more specific and personalised information, skilled Wellness Ambassadors can be contacted directly 24/7 by emailing This dedicated multi-lingual team will offer reassurance to customers by sharing advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout their journey. Etihad will expand the service to include a web-chat option. All Wellness Ambassadors will undergo special training at the airline’s training facilities in Abu Dhabi, and online.

Wellness Ambassadors will be introduced first at Abu Dhabi International Airport in partnership with Abu Dhabi Airports (ADAC), ensuring customers receive the same levels of care and support at every point of the customer journey through the airport, from check-in to security, immigration, the retail areas, lounges and boarding, so that guests can fly with added comfort, security and confidence.

Once travel restrictions to and from the UAE are lifted, and the airline resumes an expanded network of international flights, Etihad will introduce Wellness Ambassadors on board, complementing the roles performed by other cabin crew.

Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said: “Providing for our guests, and their wellbeing, is one of Etihad’s core values, and we have a responsibility to protect them, to keep them fully informed, and to provide even greater levels of genuine warmth and personal care. We must guarantee they can travel assured in the knowledge that we have every aspect of their journey with us covered, while still providing a top-quality travel experience. The Wellness Ambassadors will play an important role in delivering this.”