Saudia

SAUDIA provides a special in-flight experience for children

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Saudia

Saudi Arabian Airlines (SAUDIA), the national flag carrier of the Kingdom of Saudi Arabia, is keeping families happy on board with a special in-flight experience for children.

The carrier says that when the children are happy and satisfied, parents can also enjoy a relaxed time on board.

When boarding SAUDIA aircraft, children up to 12 years receive a bag printed with colourful SAUDIA cartoon characters containing a colouring book, crayons, a sleeping mask and headphones. SAUDIA says its kids’ amenity kit won the Canadian Pax magazine’s award for the best children’s offering on board.

SAUDIA’s in-flight entertainment programme offers selection of over 50 different games and various children’s channels, as well as Disney movies. The carrier’s fun, delicious and nutritious menu can be managed in advance through the online booking platform and parents travelling with small children can use baby baskets to provide a comfortable sleep for their little ones. SAUDIA’s cabin crew will assist passengers with bottle or food warming and are on hand to help with any other requests.

Established in 1945, SAUDIA has grown to become one of the Middle East’s largest airlines and has invested significantly in upgrading its aircraft and currently operates one of the youngest fleet. The airline serves an extensive global route network covering around 100 destinations across four continents, including all 28 domestic airports in Saudi Arabia.

Air Canada Acqua di Parma amenity kits

Air Canada Signature Class to feature amenity kits by Acqua di Parma

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Air Canada Acqua di Parma amenity kits

Air Canada has announced that, from this month, Air Canada Signature Class customers on all international flights will receive an elegant amenity kit from Acqua di Parma.

Designed to be functional and reusable amenity travel bags, the kits have elongated-shaped travel cases in Acqua di Parma’s signature yellow colour. Each kit contains luxury Acqua Di Parma bath and body products including Colonia hand cream and lip balm, an oversized eye mask, socks, dental kit, glasses cloth and 3M earplugs. The partnership between the carrier and Acqua di Parma was created by Buzz.

Guests in International Premium Economy and North America Signature Class overnight flights will also receive upgraded kits which will be provided in a functional, reusable amenity tote bag and contain an eye mask, socks and dental products. The black tote bag is made using 100% recycled material and is a useful post-flight accessory for packing personal items, shoes or shopping.

The new line of amenity kits and totes have been purposefully designed to significantly minimize single-use plastics including the elimination of plastic wrap.

“We’re delighted to present Acqua di Parma’s iconic, sophisticated and refined items to our global customers as part of Air Canada Signature Class, our end-to-end premium travel experience featuring exclusive products and services,” said Jacqueline Harkness, Senior Director – Product, at Air Canada.

Enrico Sorenti, Acqua di Parma International Sales Director said: “We are delighted to partner with a world-leading airline like Air Canada, renowned for their premium service and inflight experience. This is a collaboration of value that allows us to bring Italian warmth and refined lifestyle all over the world.”

Air Canada

Air Canada updates customer experience on board

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Air Canada

Air Canada has announced a comprehensive range of new product improvements to elevate the customer experience from upgraded Economy dining, more in-flight entertainment and connectivity options to enriched Premium offerings.

“Air Canada is committed to elevating the customer experience and offering the kind of world-class services Canadians can be proud of from their flag carrier. Accordingly, we are investing in all aspects of the journey to make travel even better for customers, including in our Economy and Premium cabins. Today’s announcements go beyond emerging from the pandemic; we’re proud to introduce many new services and options not available today in Canada,” said Mark Nasr, Senior Vice President, Products, Marketing and eCommerce at Air Canada.

“Among the improvements customers will see starting in November are new dining services in International Economy Class featuring the addition of regional appetizess and an entree created by acclaimed Montreal Chef Jérôme Ferrer on flights departing Canada and fresh Air Canada Bistro options on North American flights. Premium cabin customers will also find new amenities, such as Acqua di Parma amenity kits and complimentary Wi-Fi in Premium Rouge. What’s more, we’ll begin introducing additional in-flight entertainment content, including Live TV, so customers can watch sports events or stay on top of the news while in the air.”

From 1 November, Air Canada becomes the first Canadian airline to begin offering complimentary high-speed Wi-Fi on flights. Customers flying in Premium Rouge can stream their own entertainment, TV shows and movies, listen to their own music or simply remain connected.

From 2023, the carrier will expand its onboard entertainment content by more than 25%, introducing options such as Live TV to enable customers to watch sports events and news live. The carrier says it will release more details on the Live TV as well as additional new features such as Bluetooth audio connectivity and an outside camera feature soon.

Air Canada will be elevating its International Economy Class dining experience from November to reflect Canada’s culinary talent and tastes from our global network of destinations. Economy Class dining on all international flights departing Canada is being revamped to feature a hot entree created for Air Canada by renowned Montreal Chef Jérôme Ferrer, a member of Air Canada’s culinary panel. An appetizer reflecting destination cuisine is also being presented with all meals, and a separate dessert service will follow.

North America Economy Class Dining
In Economy Class on North America and Sun destination flights, the Air Canada Bistro menu will be refreshed and expanded to include a brioche bagel smoked salmon sandwich, vegan options such as Farro Salad or Spiced chickpea wrap, Canadian snacks such as Good To Go Blondies and Nomz energy bites, in addition to choices such as Montreal smoke meat sandwiches and fruit & cheese board.

Premium Cabin services and amenities
Air Canada is fully restoring its premium cabin services from November for both pre-departure and in-flight, offering to hang coats and jackets and providing pre-departure beverages on international flights and hot towels prior to meal services.

Air Canada is also introducing new amenity kits to premium cabin customers. The carrier says the new line of amenity kits and totes have been purposefully designed to significantly minimise single-use plastics including the elimination of plastic wrap.

Air Canada Signature Class customers on all international flights will be given Acqua di Parma amenity kits featuring stylish amenity bags containing Acqua di Parma luxury skincare products and an oversized eye mask, socks, dental products and 3M earplugs.

Customers in International Premium Economy and North America Signature Class overnight flights will receive reusable amenity totes containing an eye mask, socks and dental products.

Virgin Atlantic APEX/IFSA awards 2023

The 2023 APEX/IFSA Awards: winners announced

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Virgin Atlantic APEX/IFSA awards 2023

The annual APEX/IFSA Awards took place at the APEX/IFSA EXPO on 27 October in Long Beach, California, with Inflight Editor Satu Dahl as part of the judging panel.

The awards recognise specific and innovative new achievements successfully implemented in the past year. Winners of the six different categories of the 2023 APEX/IFSA Awards were revealed during the ceremony at the Long Beach Convention & Entertainment Center.

APEX Best Inflight Connectivity Innovation award honours airlines and/or their vendor partners who have created a new in-flight innovation such as interactive connectivity on board and unique Wi-Fi features/offerings. The finalists in this category were AirFi’s LEO Connectivity Solution, Astronics’ CSC Cabin AXe Wireless Access Point and Stellar Blu’s Sidewinder Multi-modem Terminal. Astronics’ CSC Cabin AXe Wireless Access Point was announced as the winner.

APEX Best Inflight Entertainment Innovation award celebrates airlines and/or their vendor partners who have created a new in-flight innovation that is elevating the passenger experience via GUI design, features/applications, streaming, hardware, seat integration, and so on. Finalists were ABOVE’s One-Stop-Shop Digital Platform, AERQ’s AERENA Accelerated App Integration and Burrana’s RISE Power. Burrana’s RISE Power was chosen as the winning product.

APEX Best Marketing Innovation is given for a new marketing campaign or idea and 2023 finalists were Thales Avionics and Diehl Aerospace’s ICEE, Touch, Warner Bros and LATAM’s IFE Cross-Brand and Virgin Atlantic’s See the World Differently campaign. Thales Avionics and Diehl Aerospace’s ICEE won the award. The “In Cabin Experience Enhancer” (ICEE) combines the IFE with cabin projection, offering an unprecedented passenger interaction via the IFE interface.

APEX/IFSA Best Cabin Innovation award recognises outstanding achievement in creating a thoughtful new cabin environment, including galleys, lavatories, and means to increase efficiency for crew. The finalists were Avianca’s Premium Seats Narrow Body Fleet, Finnair’s Elevated Long Haul Experience and IdeaNova Technologies’ Intouch Nearcast. Finnair took home this award for its impressive new long-haul cabin design.

Finnair team with award

Finnair team with the award.

APEX/IFSA Best Product or Service honours innovations in passenger comfort, including seats, design, lighting, temperature control, air quality and more. Sustainable entries will be given additional credit. 2023 finalists in this category were HRS: Crew & Passenger Solutions, Thales Avionics: Pulse Power and Virgin Atlantic: “The Booth”. Virgin Atlantic was announced as the winner in this category for its cleverly designed Booth social space on board.

IFSA Best Inflight Food or Beverage award recognises a food or beverage product that appeals to passengers’ taste and enhances the onboard experience. The product can be an economy class complimentary or buy on board. 2023 finalists were Air France: Sustainable Onboard Experience, Thales Avionics: JetBlue Meal + Customizable Ordering and United Airlines: Impossible Meatball Bowl. Thales Avionics’ JetBlue Meal + Customizable Ordering won this category.

IFSA Best Onboard Amenity award recognises an amenity kit that provides an enhanced onboard passenger experience. The finalists were Air Astana JSC: Business Class Amenity Kits, Delta Air Lines: Someone Somewhere Amenity Kit Partnership, Fiji Airways: Our Ocean, Our Life Kids Activity Pack and John Horsfall & Sons: Finnair BC Mattress Pad. This award was won jointly by Delta Air Lines and Fiji Airways.

Big congratulations to all the winners!

unveiling a refreshed Delta Premium Select cabin experience

Delta unveils refreshed Premium Select cabin experience

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unveiling a refreshed Delta Premium Select cabin experience

Delta has refreshed its Premium Select experience on board. Customers are now able to enjoy an elevated dining experience which the airline says offers more options infused with local flavours. These include meals such as braised beef short rib with fingerling potatoes and dijon green peppercorn jus; Impossible Meatballs with polenta, pomodorini sauce and broccolini; honey harissa chicken thighs with jollof rice and stewed greens and mango mousse dessert with mango passion fruit compote.

Delta Premium Select is available on most flights to Europe, including flying on all U.S. routes to the airline’s international hubs in Amsterdam and London.

Delta says it will also phase in new handmade amenity kits from October by Someone Somewhere that feature Grown Alchemist travel essentials and other premium products that make journeys more enjoyable.

Delta’s Premium Select option offers travellers more space to stretch out and relax with a wider seat, additional recline and an adjustable footrest and leg rest on most long-haul international flights.

LATAM sustainability on board

LATAM eliminates 75% of single-use plastics on board

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LATAM sustainability on board

LATAM has made changes to its economy cabin service, eliminating more than 1,200 tons of single-use plastics.

According to the carrier, this is equivalent to eliminating 36,000 500 ml plastic bottles. The new service features items such as cups, cutlery and trays made with more sustainable materials such as bamboo cutlery, reusable trays, kraft paper packaging for cutlery and certified sustainable paper cups.

LATAM group has implemented this on board its regional and long-haul routes as part of the group’s sustainability strategy which aims to eliminate 100% of single-use plastics used in its operations by 2023.

Paulo Miranda, LATAM Airlines Group Vice President of Customers commented: “Caring for the planet is a challenge for everyone, and a necessary destination for LATAM, which is why we reviewed our services and identified nearly 1,800 tons of single-use plastic on board our international flights. Our teams got involved to redefine all details of our service, making a positive change for our customers, and also for our planet.”

According to LATAM, this new development is in addition to the changes in the carrier’s Premium Business cabin, which include the incorporation of reusable bags to cover rest items, as well as eco travel kits which include a bamboo toothbrush with a sugar cane lid, earplugs with packaging made of kraft paper and socks and eye covers made from recycled plastic.

Recycling measures

The group has also implemented recycling and reuse measures.  LATAM has a programme called Recycle Your Trip on its domestic flights in Chile, Peru, Colombia, and Ecuador which involves cabin crew separating plastic and cans on board. In Colombia, this separation takes place on the ground. In addition, the group also has an ongoing uniform reuse programme in Peru, Chile, Colombia, Ecuador and Brazil together with women entrepreneurs and partner organisations which gives a second life to the carrier’s employee uniforms.

LATAM’s overall sustainability strategy includes goals such as zero waste to landfill by 2027, reducing and offsetting 50% of domestic emissions by 2030 and achieving carbon neutrality by 2050.

Sky Express fly magazine

SKY express launches new in-flight magazine

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Sky Express fly magazine

Greek airline SKY express has launched a new in-flight magazine.

The first issue features one of the leading chefs, Nobu Matsuhisa and Alexander Jones, world-famous scholar of the Antikythera Mechanism. SKY Express says the magazine is inspired by the needs of the modern traveller to learn about the unique experiences that each destination can offer and includes new trends, products, gastronomy, entertainment, exclusively primary content, interviews and news from the most important events of Greece.

The Summer – Autumn 2022 issue is already available on all SKY express flights as well as Athens, Thessaloniki and Heraklion airport business lounges. It can also be found in selected hotels in Greece.

The SKY express team commented: “This magazine is further proof that, as a company, we can come together, work systematically and pursue our vision in order to build the airline of the future and that is a source of enormous joy for us. We are a team that knows how to face the challenges of the future, to adjust to the needs of people who choose to travel in order to live a better life, a comfortable life, a life with security and a high level of care.”

Etihad Warner Bros package

Etihad Airways and Warner Bros World Abu Dhabi launch ‘Little VIP’ package

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Etihad Warner Bros package

The UAE’s national carrier Etihad Airways has partnered with the Warner Bros World Abu Dhabi theme park to launch a one-of-a-kind family-friendly experience on board its fleet.

Etihad’s new “Little VIP” campaign aims to make travelling with children as easy and enjoyable as possible. Activity packs featuring the park’s iconic animation characters such as Scooby-Doo, Sylvester and his beloved nemesis Tweety are given to guests travelling on longer flights with Etihad.

The airline says its new children’s gifts are designed for three different age ranges. Infants up to two years old will be given a soft fleece blanket decorated with the faces of Tweety, Bugs Bunny, Daffy Duck and Sylvester. Flyers aged three to eight years will get a drawstring bag that includes an activity book, crayons, memory card game and passport holder, and passengers aged nine to 13 will receive a Scooby-Doo-themed backpack featuring the Museum of Mysteries board game designed to promote Yas Island’s incredibly immersive indoor theme park, Warner Bros World Abu Dhabi.

In addition to the Warner Bros World Abu Dhabi’s themed in-flight gifts, Etihad is also focusing on family travel by training cabin crew and ground crew to identify and support family travel needs.

Abu Dhabi International Airport has a dedicated family check-in space which will be available for families with minimised queuing time to make family journeys as smooth as possible.

Young travellers will also get their meals first for convenience during flights, and diners will experience Warner Bros World Abu Dhabi-themed dining equipment in bright colours. The menu has been enhanced and includes traditional children’s favourites such as fusilli pasta with meatballs, waffles and pancakes.

Etihad says the new children’s packs and dining experience have been designed with product purpose and reusability in mind. The gifts can be taken away and treasured, encouraging children to feel excited about travelling with Etihad, and the use of single-use plastics is avoided.

Etihad is also offering bespoke children’s in-flight entertainment in a fun, kid-friendly format, with a wide selection of family-friendly Warner Bros movies and TV shows including Space Jam, Scooby-Doo, Tom and Jerry, Looney Tunes, Bugs Bunny and the Flintstones.

The carrier’s selection of TV shows for older kids from the DC Universe includes Batman, Justice League and Teen Titans, and an extensive selection of kids’ music albums is offered in addition to a variety of e-games for avid gamers. The games can also be played seat-to-seat.

Terry Daly, Executive Director Guest Experience, Brand and Marketing, Etihad Airways, said: “This year we will bring product innovation to the forefront and this is the first of many exciting developments to look forward to. We’re thrilled to be kicking this off with a focus on our ‘Little VIPs’ and their families.

“We understand and appreciate that it’s not always easy travelling with little ones, however, this collaboration with Warner Bros World Abu Dhabi is designed to make the travel experience an exciting one for children and an easier one for their parents.

“With the help of Scooby-Doo and the Looney Tunes, we promise that even the tiniest travellers will love every minute of their journey with Etihad Airways.”

Delta refreshes onboard product offerings

Delta refreshes onboard offering with new sustainable products

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Delta refreshes onboard product offerings

Delta is refreshing its onboard offering with more sustainable products such as artisan-made amenity kits, recycled bedding and reusable and biodegradable service ware.

According to the carrier, the products will reduce Delta’s onboard single-use plastic usage by around 4.9 million pounds per year – equivalent to the weight of 1,500 standard-sized cars.

Delta says it has deepened relationships with its suppliers in the past year, allowing the carrier to serve more locally sourced menu items.

Amelia DeLuca, VP of Sustainability, said: “Delta has always put people at the centre of everything we do. It’s this people-first focus that led Delta to source new products on board that reduce waste, bolster diverse suppliers and build communities. We want to protect our planet and the people on it, and the products we provide on board are the latest way we’re living out this commitment.”

Delta’s new amenity kits eliminate single-use plastic items such as zippers and packaging. The airline has tasked Mexican apparel brand Someone Somewhere to create the amenity kits for the carrier’s premium Delta One cabin. The company combines traditional Mexican handcrafts with innovative products and Delta says its partnership with the brand has created jobs for more than 250 people in five of Mexico’s most vulnerable states.

The new kits will be available on board from the beginning of February and will contain sustainable wellness-focused products such as a Someone Somewhere eye mask, Grown Alchemist natural lip balm and hand lotion and a Humble Co bamboo toothbrush.

Increasing sustainability on board

Delta’s new premium bedding sets are made with more than 100 recycled plastic bottles, using up 25 million recycled bottles annually. The airline is among the first to use 100% recycled polyester bedding and, combined with the new use of reusable bedding packaging, will reduce single-use plastic use by up to 260,000 pounds per year. The bedding is already in use on board.

Delta is also introducing other products made from natural and recycled materials. The airline now offers bamboo cutlery for its domestic first class fresh packaged meals and on select international flights – and its international Main Cabin customers will also see new dishware made from biodegradable materials, bamboo cutlery and a premium paper placemat later this year.

Back in 2018, Delta removed a variety of single-use plastic items on board such as stir sticks, service ware wrappers and straws. The carrier says it will also start serving two new sustainably grown aluminum-canned wines on board some coast to coast flights this month, and this will be expanded to all US domestic flights later this year. The wine’s aluminum packaging reduces annual plastic use by up to 250,000 pounds.

Air France amenity kits for long-haul Business passengers

Air France launches more sustainable comfort kits

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Air France amenity kits for long-haul Business passengers

Air France is offering its long-haul business class customers a new comfort kit made of up to 93% recycled material. The new kit, part of an eco-responsible approach for the airline, features the company’s historic winged seahorse emblem and comes in navy blue and grey.

Each business class kit contains a toothbrush and a pen made of cornstarch and ear plugs packaged in kraft paper which eliminate the use of plastic. The kit also features large sleep masks, socks, toothpaste and Clarins cosmetics.

By offering these more eco-friendly comfort kits, Air France will be reducing the use of single-use plastic on board its flights.

Air France’s long-haul premium economy cabin passengers receive a dark blue kit which, like the business class kit, includes a toothbrush made of cornstarch, ear plugs packaged in kraft paper, a sleep mask and a pair of socks.

The plastic packaging of each kit is now replaced by a tamper-evident seal in all cabins and headsets are systematically cleaned and disinfected which allows the carrier to eliminate single-use headphone protectors and their packaging.