As of the beginning of July, Finnair has begun providing passengers with a new ‘Clean Kit’, containing a hand sanitiser, surface wipes, and an information leaflet packaged within an envelope that acts as a waste container.
Karim Al-Soufi, Finnair Vice President of Customer Experience, said: “Travelling with Finnair will feel different than before, with changes to our services and new types of procedures in place, such as the mandatory use of a mask on our flights.”
The kit has a special sustainable focus and features artwork by Finnish artist Reeta Ek. The paper product has been sourced using sustainable Finnish forestry fibers and the hand sanitiser has been supplied by Kyrö distillery. Better known for their award-winning world-famous gin, Kyrö changed its production focus to hand sanitiser to help combat COVID-19.
To prevent the coronavirus transmission, the wearing of masks by all customers and crew will continue to be mandatory throughout the entire journey, except during dining.
Customers are requested to ensure they bring enough masks for their journey, however, a limited supply will be available onboard upon request.
“We are delighted to be able to bring back familiar elements of our valued customer service while still taking good care of the hygiene and safety of our customers and staff.”
During July and August, the airline’s in-flight service will expand with coffee, tea, juice and water being served in economy class on short European routes (such as to Stockholm) and on Finnish domestic services.
On longer European flights, customers will be served a biscuit or a sandwich, depending on the length of the route. On long-haul flights, Finnair’s service returns closer to normal in both Economy Class and Business Class. However, the range of special meals and alcoholic beverages is still limited.
To limit the exposure of surface to touch, Finnair has also temporarily reduced the size of permitted hand luggage for customers. The new dimensions of hand luggage (55 cm x 40 cm x 23 cm) has been slightly reduced from 56 cm x 45 cm x 25 cm.
Economy Class carry-on baggage allowance is for one piece of hand luggage and a small personal item with dimensions of 40 cm x 30 cm x 15 cm. The total weight of hand luggage and personal belongings may not exceed 8 kg.
Business Class customers will notice a slight change with up to two pieces of hand luggage allowed to now include one personal item, such as a handbag, with a total weight of up to 10 kg.