Jamco America and Object Theory, an early pioneer in mixed reality, have partnered to create a new training tool for efficient maintenance service to support customer needs.
Current product maintenance training relies on video tutorials, face-to-face demonstrations, and written training guides with supporting component maintenance manuals. With the introduction of augmented reality, Jamco hopes to provide a more seamless and repeatable product maintenance training service for its customers.
Jamco America’s vision is to ensure that the airlines’ operational efficiency is maximised. With the implementation of the HoloLens, trainee mechanics can work on their product hands-free, in real time, and without the need to refer to a separate manual. This system audibly communicates step-by-step instructions to the user as computer-generated images create a guiding overlay on the product. At the same time, the user has complete control over the pace of their work by selecting when they are ready to proceed to the next step.
In addition, documents like the component maintenance manual will be easily accessible within the AR device. This combination of visual guidance and textual information provides a field ready, efficient, and comprehensive maintenance tool to solve problems as they arise.
The AR system will provide the ability for mechanics in the field to access whatever assistance is required, no matter where in the world a problem arises.
AR will also allow Jamco America Product Support representatives to communicate in real time with mechanics via remote assist. In those cases, both individuals will be able to see the same product and work together – through AR – to resolve the customer’s concern.