It's a Penalty short-film with Liam Neeson

Emirates puts focus on human trafficking

By Featured, IFECNo Comments
It's a Penalty short-film with Liam Neeson

From October, Emirates is showing a Liam Neeson short film designed to educate the world about the misconceptions and the reality of human trafficking and exploitation happening globally, on its ICE in-flight entertainment system.

Supporting It’s a Penalty’s campaign’s newest global film “What is Human Trafficking?” Emirates hopes to help more people understand what human trafficking is.

Human trafficking involves the movement of persons within a country or across borders into conditions of exploitation against their will by means of force, threats, abduction, or deception. In 2017, the International Labour Organization (ILO) estimated that there were 24.9 million people trafficked globally (equivalent to the population of Australia), of which 75% are women and children.

The airline joins American Airlines, Cathay Pacific, and Japan Airlines in promoting the film through their respective in-flight entertainment platforms.

Emirates has reinstated its iconic Onboard Lounge on its A380s

Emirates revamps premium onboard experience

By Catering, FeaturedNo Comments
Emirates has reinstated its iconic Onboard Lounge on its A380s

Following a thorough health and safety review Emirates has resumed the operations of its A380 Onboard Lounge and Shower Spa.

The A380 Onboard Lounge, which serves First and Business Class customers, will transform into a take-away bar with limited seating capacity and social distancing protocols in place. The bar continues to serve wines, spirits, soft drinks and pre-packaged lounge bites for customers to take and enjoy in the comfort of their own seats. Customers can also make their orders from their seats if they prefer. The social areas in Business Class on select Boeing 777 aircraft and in First Class also re-opened with pre-packed snacks for customers to grab and go.

First Class customers can once again have a shower at 40,000 feet. Luxury spa products will be provided in individual amenity bags to each customer. The sets include pamper essentials from award-winning, organic and sustainable Irish brand VOYA, a disposable bath towel and a menu to choose additional amenities.

From 1 November, Emirates’ onboard dining experience will return while observing strict hygiene protocols. Customers in all classes will enjoy multi-course meals and choose from a complimentary selection of beverages including wine and beer, as well as juices and soft drinks. Cocktails will also be served in premium classes. In Economy Class, customers can choose from two wines; in Business Class, customers can choose from six wines including port and champagne, while in First Class, customers will have a selection of 11 wines including a dessert wine, port and Dom Perignon champagne.

The Emirates app has also been enhanced to allow customers on board to browse the menus on their personal devices both online and offline with the latest app update.

Emirates will soon launch a welcome drink in premium classes called Vitality Boost in First and Business Class. The airline’s chefs and nutritionists have created a refreshing blend of apple, ginger and hibiscus to give customers a health kick on their journey. The vegan, nutrient-rich drink is packed with antioxidants, and free from gluten and added sugar. The health drink will be a staple on board and continually refreshed to offer different flavours. Customers can also choose from a range of welcome drinks including champagne and other juices.

A masked Virgin Atlantic crew member

Virgin Atlantic provides complimentary COVID-19 global insurance cover

By FeaturedNo Comments
A masked Virgin Atlantic crew member

Virgin Atlantic has become the latest airline to introduce complimentary COVID-19 global insurance.

The policy with Allianz Assistance, applies to all to all existing and new bookings, travelling from 24 August 2020 up until 31 March 2021, and covers the event that a Virgin Atlantic customer or travel companion becomes ill with COVID-19 while on a trip.

Emergency medical costs, associated expenses such as transport and accommodation and repatriation up to £500,000 are included, as well as costs if a customer is denied boarding or held in quarantine.

In the event that they or anyone else on their booking becomes ill with COVID-19 while travelling, Virgin Atlantic COVID-19 Cover ensures related costs are covered, no matter how long the trip is or even if they’re visiting another destination on the same overseas trip.

The policy also covers expenses incurred up to £3,000 if a customer is denied boarding, at either departure or in destination, or has to quarantine due to positive or suspected COVID-19 during a trip.

Juha Jarvinen, Chief Commercial Officer at Virgin Atlantic said: “.Whether it’s to visit friends and relatives or take a well-deserved break, we believe this complimentary cover will provide some added reassurance for our customers as they start to plan trips further afield. It applies in parallel to existing travel insurance policies which may now exclude COVID-19, and provides comprehensive cover for coronavirus, recognising the needs of our customers as we restart services.”

In late July, Emirates became the first airline to announce it would offer free, global cover for COVID-19 related costs, regardless of class of travel or destination. The cover became effective immediately and will last until 31 October 2020 and is valid for 31 days from the moment they fly the first sector of their journey.

The airline will cover medical expenses of up to EUR 150,000 and quarantine costs of EUR 100 per day for 14 days, should they be diagnosed with COVID-19 during their travel, while they are away from home.

Emirates resumes flights with multi-layered safety standard

By FeaturedNo Comments

Emirates has introduced a series of measures for employee and customer care at every step of the travel journey, with the resumption of regularly scheduled passenger flights to nine destinations.

“Emirates is implementing a comprehensive set of measures at every step of the traveller’s journey, to enhance the sanitisation of all touchpoints, and ensure the health and safety of our customers and employees. The risk of catching an infection on an aircraft is already very low, but we have spared no effort in reviewing and redesigning every step, from check-in to disembarkation. Every measure implemented is an additional reduction in risk, and taken altogether, our aim is really to make flying as safe as possible.

“We are working with all the stakeholders in Dubai – including the airport, immigration, health and aviation authorities to implement such measures, and we will continue to review and consult expert advice for any development and changes. We are all aware that we have to adapt to different practices during this pandemic in our day to day activities,” said Adel Al Redha, Emirates’ Chief Operating Officer.

Complimentary hygiene kits are being given to every passenger upon check in at Dubai International Airport and on flights to Dubai. These kits comprise of masks, gloves, antibacterial wipes and hand sanitiser.

The hygiene kits supplement a slew of additional measures already introduced to keep customers safe. Gloves and masks are mandatory for all customers and employees at the airport in Dubai, while only masks are mandated on Emirates flights.

The boarding sequence has been staggered and passengers board by row, from the last row to the first, in small numbers. The waiting area has also been modified to ensure all customers observe social distancing. Emirates boarding agents, dressed in personal protective equipment (PPE), will facilitate the boarding sequence. The boarding gates are deep cleaned and disinfected after the boarding of every flight.

All cabin crew on board are fully kitted out in PPEs. To uphold the highest standards of safety and hygiene, Emirates has added a cabin service assistant (CSA) to the crew complement on flights over 1.5 hours. The CSAs will ensure lavatories are cleaned at frequent intervals of every 45 mins. Each lavatory has been equipped with sanitising soap and hand washing instructions.

To minimise the risk of infection by touch, magazines and print reading material will not be available during this time. In premium classes, single use menus and wine lists will be provided to passengers. Comfort items such as mattresses, pillows, blankets, headphones and toys will be hygienically sealed. Emirates will resume its service with hot meals, using high quality, cutlery and crockery, sterilised before each use.

Cabin baggage have to be checked-in, and customers can only bring essential items such as a laptop, handbag, briefcase or baby items on board.

After its journey and on landing in Dubai, each aircraft will go through enhanced cleaning and disinfection processes to ensure safety and proper sanitation.