From 16 March, Delta is introducing tap-to-pay technology enabling contactless payment for onboard purchases.
In advance of extending the payment service to all onboard sales as more food and beverage options return, passengers will initially be able to purchase earbuds on board using their mobile devices or contactless-enabled credit cards, with the option for emailed receipts.
“At Delta, we think big, start small and scale fast to improve the experience for our customers,” said Bill Lentsch, Chief Customer Experience Officer. “Not only will these new features provide peace of mind in the pandemic era by reducing touchpoints, they’re a key element of our vision for easing every step of the travel journey.”
The airline is also testing digital seatback menus on select international flights with plans to expand the feature across its fleet. A new electronic Delta One menu, currently accessible via personal seatback screens on A330-operated flights between Boston and Amsterdam, will reduce waste, streamline service and allow flight attendants to connect with customers more safely.
Delta continues to expand touchless innovations throughout the travel journey. In onboard lavatories, touchless faucets, flush levers and waste lids reduce touchpoints on the highest-use surfaces while anti-microbial lighting for sinks and countertops provides added protection. These solutions are in place on many Delta aircraft, including the Airbus A350, Airbus A330-900, Boeing 767-400 and Boeing 757. Other aircraft types will be retrofitted with some of these features later this year
