The organisers of Passenger Experience Conference (PEC) have announced that the event will return to Hamburg Messe on Monday 27 May.
The conference’s theme this year is ‘Innovating tomorrow’s travel experiences’ and the event features speakers from Air Canada, Airbus, Orson Associates, Gen Phoenix, Doy Design, Flying Disabled, Omnevo, Delta Air Lines, Boeing, Icelandair and more.
Polly Magraw, Event Director, Aircraft Interiors Expo and World Travel Catering and Onboard Services commented: “The industry is at the crucial precipice of revolutionising the passenger experience to shift expectations, integrate advanced IFEC technology, and meet sustainability targets.
“PEC will once again stand as the beacon that attracts industry thought leaders and decision makers to shape the future of passenger experience ahead of AIX and WTCE. This year’s approach will encourage delegates to contribute to the engaging discussions to transform today’s challenges into tomorrow’s business opportunities.”
There will be three streams at the event. The ‘Future Now’ stream will create an open discussion for delegates to review initiatives already underway which look to gain traction, covering current and changing industry standards, the influential role that AI and other tools will have over the next ten years, and approaches to manufacturing and the supply chain that offer the real possibility of achieving systemic change. Speakers include Christopher Wood, Flying Disabled, and Roberto Castiglioni, Reduced Mobility Rights, will join a representative from Boeing to discuss initiatives improving the inflight experience for travellers with disabilities.
In addition, industry leaders Nico den Ouden, Chief Innovation Officer and GM seating at Gen Phoenix, Gary Doy, Founder and Managing Director at Doy Design, and Sabeti Wain Aerospace will explore how airlines and seat manufacturers can rethink traditional processes to pioneer sustainability and redesign aviation’s circular future.
Other speakers include, Michael Raasch, Chief Executive Officer, Omnevo; Kolbrun Ýr Jónsdóttir, Product Manager Inflight Service & Experience, Products & Service Management, Icelandair; and Kevin Clark, CEO Bluebox Aviation who will be joining a conversation on the potential of artificial intelligence to revolutionise inflight experiences.
The ‘Future Connected’ stream will look at re-evaluating the role of air travel within an integrated and connected transport ecosystem and how it meets the needs of passengers who already expect to manage their lives and their travel from their mobile devices. It also explores how aviation can navigate the ever-competitive travel landscape and how data and technology can ease the way and create opportunity, as well as how innovations across different travel systems can inspire fresh ideas.
Maruan El Mahgiub, Vice President, Mormedi and AIX exhibitors Expliseat, Lilium and Tangerine are confirmed as speakers.
The ‘Future Efficient’ stream will provide fresh perspectives on the initiatives step-changing the aviation industry and examines how airlines and supply chain partners can boost profits, streamline processes, and reduce costly wastage while delivering desirable value and quality of experience to passengers. Speaking about lowering the resource footprint of the passenger experience sector will be Matt Crane, Founder, Aviation Sustainability Forum, and experts from the Green Cabin Alliance.
