The programme at the Taste of Travel Theatre at this year’s World Travel Catering & Onboard Services Expo (WTCE) will be focusing on excellence throughout the passenger journey.
The event will welcome professionals from airlines and other organisations to join thought-provoking sessions which look at how airline operators can enhance the end-to-end passenger journey.
Vimal Kumar Rai of Commercial Excellence Partners will be the keynote speaker at the event who will be exploring AI-led transformation in other industries to zoom into potential (realistic) use cases for the inflight domain.
Alison Wells session on The Journey Experience, Antony McNeil, Global – Food & Beverage Director, Inflight Service & Customer Experience, Singapore Airlines, will discuss how the airline’s latest onboard innovations are in direct response to their customers’ evolving tastes and requirements.
Todd Traynor-Corey, MD Guest Products, will explain how Alaska Airlines is raising the bar for guests through partnerships with local food and beverage brands, technology that provides guests with more options, better data to understand guest insights and investments in inflight and lounge products.
Anne De Hauw and Simon Soni, alongside leading airlines, will discuss the importance of understanding changing customer behaviours and how to cater to their needs in an evolving eco-system and competitive landscape.
Taste of Travel Theatre will be located in Hall A1 at the Hamburg Messe from 28-30 May 2024.
