Delta has revealed that the airline is expanding its Delta Sync seatback this spring, currently available on the carrier’s Airbus A321ceo and Boeing 757-200 (75D) aircraft.
Now, Delta plans to bring the new seatback screen product on board its Airbus A319, A320 and Boeing 737-800 aircraft by the end of the summer.
Delta Sync seatback was tested on board select aircraft throughout the end of last year and updates Delta’s industry-leading seatback screens, making them feel more like smart TVs, the carrier says.
Ranjan Goswami, Senior Vice President-Customer Experience Design commented: “Customers are loving our new personalised Delta Sync seatback screens – and they especially appreciate how easy it is to log in to the screen using the Fly Delta app.
“Just by being a SkyMiles member, customers can log in to a seatback screen that recognises them, knows their preferences and helps effortlessly guide them throughout their travel day. This level of personalisation and convenience is one way we’re redefining loyalty and what it means to be a SkyMiles member – and it unlocks the minute you join.”
The innovative features include a new My Flight category which includes details tailored to each logged-in user about their connecting flights, terminal and gate locations and scheduled connection times.
Delta Sync Wi-Fi was launched in February 2023 and Delta says 39 million customers have logged more than 45 million streaming-quality sessions on board.
According to Delta, the airline expects nearly all of its domestic narrowbody aircraft to have Delta Sync Wi-Fi by the end 2024 and most of its widebody aircraft serving domestic and international routes are expected to have upgraded Viasat connectivity by the end of the year, with free Wi-Fi offered on a route-by-route basis.
In addition, streaming-capable Hughes connectivity is on its way to more than 400 regional jets as well as Delta’s Boeing 717 fleet, with the first regional aircraft set to come online later this year and select regional and international routes expected to come online into 2025, including those serviced by Boeing 717 aircraft.
