Satcom Direct (SD) has completed upgrading its Network Operations Center (NOC) at its global headquarters in Melbourne, Florida.
The facility includes a 72 x 10 ft digital wall displaying real time global customer connectivity activity, based on data aggregated from artificial intelligence and machine learning.
The NOC optimises the enhanced visibility into the overall health of each individual aircraft and combines it with intelligent data analysis to identify any connectivity outage, degradation or systemic issues. This initiates the implementation of corrective action, often during flight. Predictive alerting is also triggered by the service intelligence platform enabling remedial action well ahead of potential issues.
Information collected from the SD Xperience nose-to-tail portfolio of hardware, software and infrastructure solutions ensures the NOC is fully aware of the network status of each customer’s aircraft globally.
Cybersecurity management has also been enhanced with abnormal patterns of data behavior highlighted to stimulate immediate mitigative action. In addition to technical corrective action, SD alerts crew to advise passengers of any necessary action needed to prevent potential cyber events.
The upgraded technology can identify systemic issues across the partner satellite networks to support implementation of remedial measures ensuring clients experience limited downtime if an issue occurs.
“Aircraft generate large volumes of multi-faceted data that provide clear insight into aircraft connectivity. If the data is behaving differently than expected we will often be aware of it before either our customer, the end user or our partners which means we can begin to fix issues more quickly,” said SD Founder & CEO Jim Jensen. “The investment we’ve made ensures we can extract meaningful information about usage and/or degradation, enabling us to be even more proactive in issue resolution. It puts our support team ahead of the aircraft for years to come.”
