Etihad Airways become the latest airline to launch a health and hygiene programme.
‘Etihad Wellness’ builds on the measures already put in place by the airline to deal with COVID-19 and will be championed by the introduction of specially trained Wellness Ambassadors who will provide essential travel health information.
Etihad Wellness initiatives will be communicated through an easy-to-use online guide highlighting the high standards of cleanliness, health and hygiene being applied at every stage of the customer journey. This includes culinary hygiene at the airline’s catering facilities and food testing laboratory, aircraft cabin deep-cleaning, check-in, health screening, boarding, in-flight experience and product, crew interaction, arrival, and ground transportation.
For those needing more specific and personalised information, skilled Wellness Ambassadors can be contacted directly 24/7 by emailing wellness@etihad.ae. This dedicated multi-lingual team will offer reassurance to customers by sharing advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout their journey. Etihad will expand the service to include a web-chat option. All Wellness Ambassadors will undergo special training at the airline’s training facilities in Abu Dhabi, and online.
Wellness Ambassadors will be introduced first at Abu Dhabi International Airport in partnership with Abu Dhabi Airports (ADAC), ensuring customers receive the same levels of care and support at every point of the customer journey through the airport, from check-in to security, immigration, the retail areas, lounges and boarding, so that guests can fly with added comfort, security and confidence.
Once travel restrictions to and from the UAE are lifted, and the airline resumes an expanded network of international flights, Etihad will introduce Wellness Ambassadors on board, complementing the roles performed by other cabin crew.
Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said: “Providing for our guests, and their wellbeing, is one of Etihad’s core values, and we have a responsibility to protect them, to keep them fully informed, and to provide even greater levels of genuine warmth and personal care. We must guarantee they can travel assured in the knowledge that we have every aspect of their journey with us covered, while still providing a top-quality travel experience. The Wellness Ambassadors will play an important role in delivering this.”
